Since inception, protecting the security and privacy of our data has been a top priority for ThousandEyes. Our customers trust us to collect and store information about performance of networks and applications they use. Depending on the deployment scenario and specific customer use cases, this could include information from the Internet that constitutes public domain knowledge and/or information from private enterprise networks. As such, we treat all data collected as highly sensitive and have implemented a security program to ensure its confidentiality, integrity, availability and privacy.
We start with a solid management foundation through adoption of the widely recognized and respected ISO/IEC 27001 standard for our information security management system. Our privacy management system is based on the Privacy Shield Framework, which was developed by the U.S. Department of Commerce and the European Commission and Swiss Administration to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States.
Jointly these form a ThousandEyes Unified Security and Privacy Management Framework (USPMF) that is supported by strict policies, standards, technologies and processes. We continually improve our USPMF by implementing additional technical and organizational controls to ensure customer data is always protected with best current practices.