Join Us at Cisco Live 2023 in Las Vegas

User Experience Is Critical to Business Performance

The modern enterprise is changing. What used to be entirely within your control is now outside your corporate perimeter. On-premises applications are now SaaS-based or in the cloud and your workers are more distributed than ever before, making it difficult to ensure digital experience using legacy application performance management (APM) solutions. Ensuring employee productivity across this vast ecosystem requires a totally new application monitoring paradigm—end-to-end visibility from user endpoints to any web application.

End User Monitoring with Endpoint Agents

ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health. This empowers your network and IT teams to quickly troubleshoot performance issues related to Wi-Fi, bandwidth capacity, ISP routing, VPN gateways, SaaS availability and other sources, while measuring web page load times and other key performance indicators. 

Play button
VIDEO SHORT   00:03:07

Read the Transcript

Customer Story

How the Scottish Courts and Tribunals Service Provides Virtual Hearings and Jury Centres With ThousandEyes

Stevie Doogan, Unifed Communication Lead at the Scottish Courts and Tribunals Service, explains how ThousandEyes fills a critical monitoring gap to enable remote work and virtual hearings. ThousandEyes provided clear data related to users' home connectivity and the performance of collaboration tools so they could pinpoint issues and resolve them quickly.

Browser-based Real User Monitoring

Monitor live web application performance from the user perspective using a browser plugin that enables real user monitoring. Automatically capture user interactions for a set of predefined applications, such as Salesforce or Office 365 Suite, or record sessions on-demand for ad hoc troubleshooting. Detailed waterfalls and web page load metrics are displayed alongside end-to-end network connectivity, including WiFi access points, so you can understand the entire user journey to business-critical applications—no matter where the user is located.


On-demand and Scheduled Network Synthetics

Stay on top of issues that could impact employee productivity by proactively running synthetic monitoring tests to the services you care about to deliver the right business outcome. Visualize end-to-end Layer 3 network hops between users and SaaS and internal apps. Get alerting for network connectivity and service availability issues so you can resolve or escalate issues faster—before user satisfaction and productivity is impacted.

Wireless Network Visibility

WiFi issues can be challenging to detect and isolate, as connectivity to wireless access points can change as users move around an office or around the globe. Understanding what users are connecting to, alongside signal quality, link speed, congestion and other performance factors reduces troubleshooting time and helps you ensure good digital experiences for your entire workforce—both in and out of the office.

Forrester Study

The Total Economic Impact™ Of Cisco ThousandEyes End User Monitoring

This Total Economic Impact™ study by Forrester Consulting examines the potential ROI enterprises may realize by deploying ThousandEyes End User Monitoring.

Automated Session Testing

Gain deep insight into the real-time performance of business-critical collaboration and call center applications with automated session testing. Collaboration apps dynamically select the best infrastructure components to connect users to based on conditions, and this behavior can change between users and sessions—so monitoring this environment needs to be dynamic. By creating tests automatically for every user and every session to the active infrastructure components, you get an accurate perspective for more effective monitoring and troubleshooting.

Play button
End User Experience   04:17

Read the Transcript

Visualize and Score SaaS Experience

See real-time and historical SaaS and web service session performance, including objective metrics and experience scores. Use individual and aggregate end user experience data to compare current performance metrics to established baselines.


Achieving the Experience Expectations of Your Distributed Workforce

Today's workforce includes employees who work from various locations, including executives who occasionally work from home and salespeople out in the field. Your employees, your team members, expect your company's apps to work. But despite facing challenges with monitoring end user experiences in hybrid environments, IT teams often struggle to justify investment in solutions. To help you understand how to prioritize your infrastructure and operations resources, ThousandEyes has compiled the following infographic highlighting table-stakes digital experience expectations for businesses in uncertain times.

Improve Help Desk Efficiency

A user health dashboard enables help desk workers to identify problem domains and close tickets quickly, or to escalate issues to the appropriate team, without the need for technical networking expertise. This simple yet powerful view provides a common operating language from workplace services all the way to your infrastructure teams for fast, efficient troubleshooting. That means better end user experiences and more productive workers.


Monitor the use, connectivity and performance of VPN clients and end-to-end network connections so your on-the-go and remote employees can use business-critical internal and SaaS apps.

Ensure Smooth SaaS Migration

The move to SaaS for critical business applications exposes enterprises to greater Internet and external dependency risk. Avoid productivity disruption by proactively monitoring the viability and success of SaaS application rollouts.

Support a Digitally Transformed Workforce

The modern workforce is increasingly remote and mobile, yet still demands a high level of performance for core apps and services. To support evolving worker needs and ensure productivity, enterprises need to deliver stellar user experiences.

Product Brief

End User Monitoring

ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee's experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health.

Gain An End User Perspective of App and Network Experience, Today.

Subscribe to the ThousandEyes Blog

Stay connected with blog updates and outage reports delivered while they're still fresh.

Upgrade your browser to view our website properly.

Please download the latest version of Chrome, Firefox or Microsoft Edge.

More detail