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Gartner Report: Leverage Office 365 Monitoring Practices to Improve Availability and Eliminate Performance Challenges

We believe Office 365 is a cornerstone application for enterprises that have turned to SaaS as part of digital transformation efforts. But when Office 365 doesn’t perform as expected, it can impact worker productivity and fluster IT teams as they scramble to identify root causes.

Without visibility into external environments, IT teams are often blindsided by external network and service issues that impact Office 365 performance. While IT might not own all of the infrastructure underlying application experience, they are ultimately responsible for employee digital experience.

In this research from Gartner, we believe you’ll learn why:

  • “Application performance issues within Office 365 can occur in many locations and components, making it difficult for I&O leaders to identify the root causes of problems that can limit productivity.”
  • “Legacy monitoring tools fail to cover the breadth and depth of functionalities included in Office 365, including voice, video and real-time collaboration platforms, limiting I&O leaders’ visibility into the user experience.”
  • Enterprises must “enhance visibility into the user experience by leveraging SaaS-based monitoring tools that focus on global, end-to-end usage and synthetic transactions.”



Gartner, Leverage Office 365 Monitoring Practices to Improve Availability and Eliminate Performance Challenges, Padraig Byrne, Lisa Pierce, Gavin Tay, 21 July 2020

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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