COVID-19 Is Accelerating Transformation of the Global Banking Industry: Resiliency Becomes a Key to Success

The impact of COVID-19 on the banking industry was felt across many areas of the business, such as payments, lending, security, and customer experience. The crisis of 2020 and the disruption of the banking industry worldwide is forcing institutions to react and strengthen themselves to avoid future disruption in the face of global or even local crises.

In 2021, banks need to be prepared to increase the pace of transformation and IT investments to not only recover from the crisis but also prepare for any future disruption, whether social, environmental, or competitive.

By reading this IDC report, you’ll better understand how new technology investments can accelerate digital transformation and help ensure business continuity in the banking industry.