Less Manual Intervention, Better Connectivity
The integration between ThousandEyes and the hardware vendor's ITSM granted it more visibility and quicker actionability whenever a worker, process, network, and APIs are disrupted. With this knowledge and capability, they can proactively reduce the number of manual interventions required to manage their global workforce, saving significant amounts of time while lowering mean time to resolution.
"ThousandEyes enables our helpdesk agent to be more informed,” said the executive. “So, when a ticket is opened, they can close it sooner, and we get a more productive workforce overall."
While hardware vendors have a lot of work to do to keep up with the demands of today's tech-reliant customers, it is important that they also focus on taking care of themselves. Companies can retain an edge over the competition by prioritizing their own development and ensuring that their processes are streamlined and efficient. And ThousandEyes helps companies do just that by giving them visibility into all the activity happening across their networks so they can make better decisions about where to invest critical time and budget.