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Customer Story

Removing Network Performance Blind Spots at Zendesk

Zendesk is a customer service platform that around 60,000 organizations rely on to foster better customer relationships. As a software-as-a-service (SaaS) platform, application delivery and user experience is a top priority for Zendesk. With ThousandEyes, Zendesk has a solution that provides deep insight into application delivery and equips the operations team to react quickly to problems impacting their customers.ThousandEyes provides deep insight into application delivery and equips the Zendesk operations team to react quickly to problems impacting their customers. The team uses ThousandEye's Cloud and Enterprise Agents to understand data center and third-party provider performance, even in China. Zendesk now uses ThousandEyes metrics as the ground truth to measure and share SLA metrics with their customers.

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