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Our team's top priority is delivering you a reliable service built on rigorous standards of information security and privacy.

Service Status

Service Availability

All critical information resources at ThousandEyes are only operated in data centers which are built to Tier III requirements, including redundant capacity components and multiple independent distribution paths serving the data processing footprint. There is sufficient mechanical electrical and plumbing (MEP) capacity to meet the needs of the data processing systems even when one of these redundant MEP components has been removed from the infrastructure. All ThousandEyes systems and applications also have recovery plans prepared and tested. We are currently working towards adopting ISO 22301 for our business continuity program management.

Our target platform availability and Service Level Agreement with our customers is 99.5%. We have planned maintenance of up to 90 minutes every two weeks.

Resources

Efficient Vulnerability Management with Qualys
SAML-Based SSO with ThousandEyes and Okta
ThousandEyes Privacy Management System
Shared Responsibilities for Security in the Cloud
Identity Management for the Cloud Era, Part I: Challenges of User AM
Identity Management for the Cloud Era, Part II: AD FS Configuration

Security & Privacy

Manage Digital Experience With Visibility From ThousandEyes

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