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Outage Analyses

Salesforce DNS Disruption Analysis: May 16, 2024

By Kemal Sanjta & Chris Villemez
| | 2 min read

Summary

Beginning at approximately 16:00 UTC on May 16, ThousandEyes began observing DNS failures impacting some customers attempting to reach the Salesforce service.


ThousandEyes actively monitors the reachability and performance of thousands of services and networks across the global Internet, which we use to analyze outages and other incidents. The following analysis of the Salesforce DNS disruption on May 16, 2024, is based on our extensive monitoring, as well as ThousandEyes’ global outage detection service, Internet Insights.


Outage Analysis

[May 16, 2024, 6:00 PM PDT]

Around 16:00 UTC on May 16, ThousandEyes began observing DNS failures impacting some customers attempting to reach the Salesforce service. The issues appeared to be intermittently impacting affected customers.

Salesforce reported that the company had identified the issue’s source as being “intermittent failures from a third-party DNS service provider.” They declared the issue fully resolved as of 20:30 UTC.

DNS disruptions impacting Salesforce reachability as visualized by ThousandEyes Internet Insights.
DNS disruptions impacting Salesforce reachability as visualized by ThousandEyes Internet Insights.

[May 16, 2024, 2:00 PM PDT]

Beginning at approximately 16:00 UTC on May 16, ThousandEyes began observing DNS failures impacting some customers attempting to reach the Salesforce service. The issues appear to be intermittently impacting affected customers.

The event is ongoing. We will continue to provide updates on this incident.

DNS disruptions impacting Salesforce reachability as visualized by ThousandEyes Internet Insights.
DNS disruptions impacting Salesforce reachability as visualized by ThousandEyes Internet Insights.

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