Support Services Policy
ThousandEyes shall provide support for your ThousandEyes Service under the following terms:
Service Level Agreement
ThousandEyes will use commercially reasonable efforts to meet the performance standards set forth in the following Service Level Agreement ("SLA"):
Cisco Catalyst 9000 Entitlements
The maximum number of authorized embedded entitlements included as part of the Catalyst 9300 or 9400 Cisco DNA Advantage subscription is calculated as set forth in the Cisco Catalyst 9000 Entitlements Summary.
Privacy and Trust - Data Protection
ThousandEyes’s Service is designed with privacy and security in mind. We comply with the terms of Cisco’s Master Data Protection Agreement.
Privacy and Trust - Subprocessors
A list of subprocessors currently authorized by ThousandEyes to process Customer Data and assist ThousandEyes in the provision of Services can be found here:
Privacy and Trust - Privacy Data Sheet
The ThousandEyes Privacy Data Sheet, which describes our Services and how each Service collects and processes your personal data may be found on Cisco’s Trust Portal.
Privacy and Trust - Account Recommendations
ThousandEyes recommends customers follow these guidelines to better protect their passwords and accounts:
A list of our patents can be found here:
Compliance and Intellectual Property - RIPE
ThousandEyes utilizes data from RIPE, a not-for-profit Network Coordination Centre, to add provider diversity to our BGP product offerings. You can learn more about RIPE here:
Order Form Supplements
Additional terms may govern the use of certain ThousandEyes offerings: