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ThousandEyes Terms of Use

Following Cisco’s acquisition of ThousandEyes, the ThousandEyes Terms of Use have been replaced with the Cisco General Terms ("General Terms").

ThousandEyes Offer Description

The Cisco General Terms, together with the ThousandEyes Offer Description, cover your access and use of Cisco ThousandEyes.

Support Services Policy

ThousandEyes shall provide support for your ThousandEyes Service under the following terms:

Service Level Agreement

ThousandEyes will use commercially reasonable efforts to meet the performance standards set forth in the following Service Level Agreement ("SLA"):

ThousandEyes Customers – Controller-to-Processor Standard Contractual Clauses (“SCCs”)

The privacy and security of your data is a top priority for ThousandEyes. We are committed to complying with legal standards intended to ensure the appropriate protections for the transfer of your personal data. On June 4th, 2021, the European Commission adopted new contractual clauses.

Cisco Catalyst 9000 Entitlements

The maximum number of authorized embedded entitlements included as part of the Catalyst 9300 or 9400 Cisco DNA Advantage subscription is calculated as set forth in the Cisco Catalyst 9000 Entitlements Summary.

Privacy and Trust - Data Protection

ThousandEyes’s Service is designed with privacy and security in mind. We comply with the terms of Cisco’s Master Data Protection Agreement.

Privacy and Trust - Subprocessors

A list of subprocessors currently authorized by ThousandEyes to process Customer Data and assist ThousandEyes in the provision of Services can be found here:

Privacy and Trust - Privacy Data Sheet

The ThousandEyes Privacy Data Sheet, which describes our Services and how each Service collects and processes your personal data may be found on Cisco’s Trust Portal

Privacy and Trust - Account Recommendations

ThousandEyes recommends customers follow these guidelines to better protect their passwords and accounts:


A list of our patents can be found here:

Compliance and Intellectual Property - RIPE

ThousandEyes utilizes data from RIPE, a not-for-profit Network Coordination Centre, to add provider diversity to our BGP product offerings. You can learn more about RIPE here:

Order Form Supplements

Additional terms may govern the use of certain ThousandEyes offerings:

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