Your Success Is Our Priority
ThousandEyes is committed to supporting you at every stage. We offer a range of services to help you fully leverage our platform and maintain seamless operations. With your ThousandEyes platform subscription, you receive Standard Support, which includes round-the-clock customer assistance, available 24/7/365. For an extra level of service, our Technical Account Managers (TAMs) provide dedicated support during business hours to ensure smooth operations. Complementing this, our Professional Services team is on hand for custom project implementations and integrations, maximizing your return on investment, and helping to ensure successful product adoption—accelerating time to value.
Professional Services
ThousandEyes' Professional Services team provides expert networking assistance for implementation, training, and specialized projects.
Technical Account Manager
ThousandEyes’ Technical Account Managers (TAMs) provide proactive, dedicated support and technical guidance.
Standard Support
ThousandEyes’ Customer Engineering team offers 24/7 support, assisting with technical issues, product questions, and troubleshooting.
Professional Services
ThousandEyes’ Professional Services team is dedicated to helping you reach your objectives efficiently. Our engineers are experienced networking professionals who help customers in a variety of ways, including implementation, training, and specialized projects. Customers turn to Professional Services to get up and running from the very first day, to get tailored implementations that align with their unique use case and budget requirements, and to leverage the team's deep technical know-how for superior outcomes.
Professional Services Overview
This overview offers a detailed look at the Professional Services provided by ThousandEyes, highlighting the main benefits and essential details.
Implementation Service for Network and Application Synthetics
This overview highlights the primary advantages of using ThousandEyes' onboarding service for Network and Application Synthetics and outlines what is included.
Implementation Service for End User Monitoring
This summary provides insight into the benefits of ThousandEyes' onboarding service for End User Monitoring and outlines the components that come with the service.
Implementation Service for Internet Insights
This overview describes the main advantages and components of ThousandEyes' onboarding service for Internet Insights.
Technical Account Manager
Busy IT teams can greatly benefit from the support of a Technical Account Manager (TAM) who acts as a proactive and dedicated advocate. Your TAM, who is an integral part of the customer support team, serves as a trusted technical advisor, carefully overseeing all of your ThousandEyes technical support cases. They also manage ongoing technical projects and requests, offer guidance and insights, and much more. With the flexibility of our subscription options, you have the freedom to select the level of support that best fits your needs.
Technical Account Manager (TAM) Overview
This overview offers a detailed look at the Technical Account Manager support option from ThousandEyes, highlighting the main benefits and essential details.
Standard Support
ThousandEyes’ Customer Engineering team is here to support you every step of the way, so you can make the most of our platform and keep your operations running smoothly. Connect with one of our experts 24/7 — whether it’s day or night, you’re only 30 seconds away from industry-leading support. With a stellar satisfaction score of 9.5/10, our network engineers are here to assist you with technical issues, product functionality questions, or troubleshooting challenges you may encounter.
Standard Support Overview
This summary outlines ThousandEyes' Standard Support, detailing its key benefits and included components.
Take Your Assurance Skills to the Next Level
Already a ThousandEyes expert, or want to sharpen your skills? Now you can get ThousandEyes Certified by taking the Enterprise Network Assurance Specialist certification—part of the Cisco Certified Network Professional (CCNP) Enterprise certification.
300-445 ENNA Certification: Designing and Implementing Enterprise Network Assurance
The Enterprise Network Assurance certification provides you with the tools and knowledge to effectively manage and assure your network's performance across both owned and unowned environments.
300-445 ENNA Certification Study Guide
Prepare for your certification exam with the official study guide, designed to help you prepare for the exam by providing a structured learning path, key concepts, practical examples, and sample questions.
Accelerate and achieve your digital experience objectives with ThousandEyes services.