Learn more about the latest ThousandEyes innovations at Cisco Live! | June 4-8, 2023

End-to-end Visibility Into Webex Meetings Connectivity That Impacts User Experience in Real-time

In today’s hybrid workforce environment, collaboration applications incorporating video conferencing and VoIP calling functionality are critical in promoting productivity—and their importance continues to grow as working habits continue to shift to a more distributed model. Today, employees can be located anywhere, and the Internet has become the connective tissue that can introduce performance issues between users and applications. As a result, IT needs to be able to monitor Webex environments.

ThousandEyes Webex Agents for Extended, Bi-Directional Visibility

Cisco® ThousandEyes and Webex® are joining forces to combine bi-directional visibility and network monitoring into the Webex environment. ThousandEyes vantage points integrated into Webex data centers give IT teams end-to-end visibility between user locations and Webex conferencing services, enabling rapid issue identification and troubleshooting to provide exceptional Webex experiences.


See SaaS Webex Connectivity and Application Performance From Front to Back

  • Visualization of forward and reverse network paths to isolate problem areas
  • Proactively simulate endpoint user experience using Real-time Transport Protocol (RTP) Stream testing

Deliver Exceptional Collaboration Experiences for Your Hybrid Workforce

  • Facilitate performance monitoring with proactive remediation before significant broadcast events, such as investor calls and webinars
  • Receive alerts based on custom thresholds of conditions that could impact user experience
  • Measure and track key metrics, including Mean Opinion Scores (MOS), latency, loss, Packet Delay Variation (PDV), discards, etc.

Rapidly Identify Root Causes and Reduce MTTR/MTTI

  • Rapidly identify problem domains, including applications, networks, or third-party APIs
  • Generate reports and share data with your service providers for faster resolution

Monitoring Collaboration App Environments

As you read this eBook, you'll learn about some common challenges faced by IT teams that monitor collaboration apps, why legacy approaches to monitoring can mask problems, and how timeliness is critical when solving issues with collaboration apps.

See Global Connectivity for Your Webex Deployments

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See ThousandEyes Visibility In Action

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Solution Brief

Webex Monitoring

ThousandEyes Webex Agents enables greater visibility into the entire network path so that IT can resolve user-impacting issues quickly, identify root causes, and take proactive measures to improve performance before users are impacted.

Featured Blog Posts

Extending Webex Visibility for the Ultimate Hybrid Work Experience
How To Isolate App Experience Issues Without the Finger-Pointing

Why ThousandEyes?

Identify RCA Quickly and Accurately

Rapidly identify and isolate fault domains of Webex issues, including the application, network or end-user environments of your distributed workforce

Test Ahead of Major Broadcast Events

Proactively verify the performance of the end-to-end Webex environment before broadcast events, such as town halls and board meetings

Deliver Exceptional Collaboration Experiences

Use as part of your everyday IT operations to provide exceptional collaboration experiences for your hybrid workforce

Deliver Hybrid Work with ThousandEyes Visibility for Webex

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