End-to-end Visibility Into Webex Meetings Connectivity That Impacts User Experience in Real-time
In today’s hybrid workforce environment, collaboration applications incorporating video conferencing and VoIP calling functionality are critical in promoting productivity—and their importance continues to grow as working habits continue to shift to a more distributed model. Today, employees can be located anywhere, and the Internet has become the connective tissue that can introduce performance issues between users and applications. As a result, IT needs to be able to monitor Webex environments.
ThousandEyes Webex Agents for Extended, Bi-Directional Visibility
Cisco® ThousandEyes and Webex® are joining forces to combine bi-directional visibility and network monitoring into the Webex environment. ThousandEyes vantage points integrated into Webex data centers give IT teams end-to-end visibility between user locations and Webex conferencing services, enabling rapid issue identification and troubleshooting to provide exceptional Webex experiences.
See SaaS Webex Connectivity and Application Performance From Front to Back
- Visualization of forward and reverse network paths to isolate problem areas
- Proactively simulate endpoint user experience using Real-time Transport Protocol (RTP) Stream testing
Deliver Exceptional Collaboration Experiences for Your Hybrid Workforce
- Facilitate performance monitoring with proactive remediation before significant broadcast events, such as investor calls and webinars
- Receive alerts based on custom thresholds of conditions that could impact user experience
- Measure and track key metrics, including Mean Opinion Scores (MOS), latency, loss, Packet Delay Variation (PDV), discards, etc.
Rapidly Identify Root Causes and Reduce MTTR/MTTI
- Rapidly identify problem domains, including applications, networks, or third-party APIs
- Generate reports and share data with your service providers for faster resolution
Monitoring Collaboration App Environments
As you read this eBook, you'll learn about some common challenges faced by IT teams that monitor collaboration apps, why legacy approaches to monitoring can mask problems, and how timeliness is critical when solving issues with collaboration apps.
See Global Connectivity for Your Webex Deployments
See ThousandEyes Visibility In Action
See ThousandEyes Visibility In Action
Hey, folks. Thanks for tuning in to learn more about ThousandEyes.
Today's talk will demonstrate an exciting new capability of the platform, which centers around the unique value of gaining end-to-end visibility between your network, the internet, and the Webex cloud.
We provide you with the ability to maintain an active view of the health of connectivity to Webex to ensure you are able to run critical business activities like town halls and board meetings, smoothly and efficiently.
Therefore, keeping your business stakeholders happy.
By providing you with service assurance, we can provide extensive visibility over all the parties involved in meeting optimal user experience requirements.
In these examples, we maintain a proactive view of the baseline of the health of the service by actively tracking key metrics like MOS as well as loss latency and packet delay variation.
Along with that, we're also maintaining an end-to-end view of things like QoS or DSCP markings to make sure there's policies are being honored.
So in this timeline view here, we have that active view.
This allows us to understand what is normal as well as being able to identify proactively abnormalities or anomalies that will be affecting sites within our network.
As an example, we can see here that our Melbourne branch has significantly poorer experience than the rest of our sites.
So when I go into the table view here, we can confirm that the Melbourne branch has significantly poorer experience than the rest of the sites, and we're also able to correlate this low MOS with other metrics that are going to affect the service like packet loss and latency.
So I'll focusing on that particular branch.
And indeed, we can see that typically this sign has really good performance.
But we can see at this particular moment that performance is severely degraded.
So we're going to use a key feature of ThousandEyes.
That is cross-layer correlation to drill further down into the stack, to truly try to identify where is this problem coming from.
So by selecting the path visualization view...
We're able to understand what does connectivity look like end to end between our branches and the Webex service.
So having a look at this view, these green nodes here represent the branch.
All of these colored circles here in between are the hops.
Between our environment and the Webex service over here on the right.
So using the filter view up here.
I can understand that we've got forwarding loss being detected in the path, which would explain why we have a low mean opinion score.
And then interacting with the view here, I can also identify where this loss originates.
It comes from this hop here.
What we can also see is that the dark blue colors indicates that these hops are within the same network as our branch.
And we've quickly been able to identify not only where is default coming from, but also which domain this belongs to and which party owns this issue.
So very quickly, we've been able to remove the finger-pointing.
Being able to really reduce things like mean time to remediation or mean time to identification.
And then ultimately getting our resources to really focusing on that problem as rapidly as possible.
In the next example, we'll demonstrate a very key part of this new feature.
And that's bidirectional visibility between your environment and the Webex service.
So here, again, we are tracking those key metrics in an active manner.
And then also, we're providing context here in the form of the path visualization.
So the arrows indicate which direction the traffic is heading.
So we can see here that we've got the forward and reverse path in the same view, as well as being able to have an end-to-end view.
So we've not only got visibility across your WAN, but also in transit across the Internet and then into the Webex service itself.
And what's interesting about this particular example is that in the forward path, we're going through this particular provider's network.
But in the reverse path, we actually returned to a completely different provider.
So this highlights the need to get visibility across the end-to-end path.
So that you understand all of the different parties or all of the different providers that underpin the ability for your users to have a good experience when using the Webex service, in particular, outside of your boundary.
Okay. Thank you very much for your time, and please reach out to your local Cisco ThousandEyes team to learn more.
ThousandEyes Webex Agents enables greater visibility into the entire network path so that IT can resolve user-impacting issues quickly, identify root causes, and take proactive measures to improve performance before users are impacted.
Featured Blog Posts
Extending Webex Visibility for the Ultimate Hybrid Work Experience
How To Isolate App Experience Issues Without the Finger-Pointing
Identify RCA Quickly and Accurately
Rapidly identify and isolate fault domains of Webex issues, including the application, network or end-user environments of your distributed workforce
Test Ahead of Major Broadcast Events
Proactively verify the performance of the end-to-end Webex environment before broadcast events, such as town halls and board meetings
Deliver Exceptional Collaboration Experiences
Use as part of your everyday IT operations to provide exceptional collaboration experiences for your hybrid workforce
Deliver Hybrid Work with ThousandEyes Visibility for Webex