Retailers Face Multiple Challenges
Internet outages and performance issues can impact critical in-store technologies like point-of-sale systems, putting revenue and customer satisfaction at risk
Increased dependencies from APIs and microservices bring additional complexity and outage risk to e-commerce and customer-facing applications
Issues impacting the applications and communications systems used by contact center workers can limit their ability to provide exceptional customer service
Limited visibility into distributed environments makes it difficult for IT to support a productive, secure, and high-quality experience for remote workers
Assure Customer and Employee Digital Experience With ThousandEyes
Seamless Customer Interactions
Assure the network, cloud infrastructure, and APIs responsible for delivering key customer touchpoints both in-store and online, including customer-facing POS systems and web applications
Productive Employee Experiences
Empower your workforce and contact center staff by optimizing the performance of essential productivity applications and unified communication platforms over SD-WAN and SASE environments
Secure, Resilient Infrastructure
Monitor from inside the LAN/WAN environments and out to the Internet to identify outages and traffic anomalies associated with BGP hijacks or DDoS attacks that might impact your retail or fulfillment operations
See Everywhere That Matters—From Online to Supply Chain to In-store
Online Shoppers
Ensure shopper satisfaction by emulating e-commerce transactions or website interactions
Remote Workers or Contact Center Agents
Monitor remote working infrastructure, VPN gateways, Wi-Fi, and VDI systems
CDN & DDoS Mitigation
Reducing risk of service disruptions due to DDoS attacks, BGP route leaks, and DNS hijacks
Internet, Data Center, DNS Providers
Support IT services and applications across your infrastructure, cloud, and WAN from operation facilities, stores, call center, and office
WAN/Internet
Minimize outage impact from your upstream/downstream ISPs
API Monitoring
Visualize B2B connectivity and API functionality from critical services such as SAP or PayPal
SaaS
Monitor productivity and collaboration tools such as Office 365, Webex by Cisco, and Microsoft Teams
Leading Retailers Trust ThousandEyes
From Showroom to Home Office: Room & Board and ThousandEyes Provide a Confident Retail Experience
See how Room & Board empowers employees and customers with showroom-like digital experiences for its modern American craft furnishings.
Licensed Sports Merchandiser Assures Fan Access to Gear for the Game With ThousandEyes
Learn why this sports merchandiser has turned to ThousandEyes to assure its network operations and ensure its digital supply chain keeps up with orders.
How Flight Centre Empowers Its Workforce To Meet New Travel Boom
See why a massive uptick in travel after the pandemic led Flight Centre to invest in a high-performance network using ThousandEyes to troubleshoot issues.
What Customers Are Saying
Featured Resources
Delivering Exceptional Digital Experiences in Retail
Assure E-commerce and Retail Operations Uptime With ThousandEyes
Retail Resilience: Assuring Digital Experiences for Shoppers and Employees
Featured Blog Posts
How Internet Outages Impact Retail & Customer Experiences
Square Down, Data Center Disruptions, and More Internet News
Start Monitoring Your Retail Operations, Today