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Managing Traffic During Peak Demand; Plus, Microsoft, Akamai Outages

SaaS Monitoring

Applications have moved to the cloud. Even traditionally on-premises applications, such as Microsoft Office, have transitioned into SaaS-based offerings. So, more organizations are relying on applications that are serviced from SaaS network infrastructure maintained by service providers that they don’t own, connected over Internet networks that they don’t control. 

Regardless of who owns the application, IT teams still own user experience. But ensuring a high-quality user experience can be challenging because of the complexity of the service delivery chain and IT infrastructure monitoring is not enough. With SaaS applications, users rely not only on the SaaS service provider’s infrastructure but also on many external dependencies, such as DNS, ISPs, CDNs, and DDoS mitigation providers. All of these must be working seamlessly in order for users to have a good experience.

Traditional network monitoring tools using packet capture, flow data, and SNMP don’t provide visibility outside an organization's boundaries. As such, legacy network monitoring solutions that employ these techniques do not provide adequate SaaS application visibility, nor do they combine together effectively across siloed data sets to offer a capable suite of SaaS monitoring tools. Likewise, strictly application performance monitoring (APM) solutions are unable to provide visibility into Internet-centric SaaS environments.

SaaS Monitoring with ThousandEyes

ThousandEyes gives you powerful visibility into the delivery and performance of the SaaS applications your employees use, allowing you to quickly locate problems and reduce time spent troubleshooting suspected root causes with your providers to maximize uptime. Monitor SaaS services from 230+ Cloud Agents located around the world as well as Enterprise Agents easily installed in your offices, data centers, and call centers.

Read the Transcript

How to Monitor Your SaaS Applications

Gaining visibility into all of the dependencies involved in SaaS service delivery can accelerate issue resolution and help to ensure an exceptional user experience. ThousandEyes Enterprise Agents can be deployed in your data centers and branch offices to gain end-to-end visibility to all of your SaaS providers. For real user SaaS performance data, Endpoint Agents can be deployed on user devices. ThousandEyes pre-deployed Cloud Agents are also available in 230+ cities around the globe, providing independent vantage points for monitoring SaaS applications, so you can compare performance between enterprise and neutral locations and perform readiness planning and respond to employee and customer experience uptime and response time issues in real-time.

How to Monitor Your SaaS Applications
eBook

There's a Cloud-Sized Hole in Your Monitoring Stack

As investments in cloud ecosystems continue to skyrocket, enterprises are becoming aware of the critical limitations that exist in the cloud, most notably as it relates to SaaS application performance visibility. A modern cloud monitoring system has the functionality to not only measure end-to-end performance but also monitor API integrations commonly used in SaaS applications.

SaaS application performance visibility
Webinar

Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intelligence

Gain instant insight into the availability of SaaS apps to scale service assurance and optimize vendor governance.

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Why ThousandEyes?

Reduce MTTR

Quickly pinpoint issues, identify responsible providers, and easily share event log data for fast cloud monitoring, troubleshooting, and resolution of any issues

Improve User Experience

Detect and resolve SaaS performance issues before they impact user productivity with rich notifications, and get real user data to quickly address help desk tickets

Ensure SaaS Migration Success

Validate performance and success metrics before deployment and uncover issues that could lengthen SaaS rollout time

Start Monitoring Your SaaS Network

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