SaaS Monitoring for a Better User Experience

See all the external dependencies that impact SaaS application performance management.

SaaS Infrastructure Monitoring

Applications have moved to the cloud. Even traditionally on-premises applications, such as Microsoft Office, have transitioned into a SaaS-based offering. So more organizations are relying on applications that are serviced from SaaS network infrastructure that they don't own, over networks that they don't control. Regardless of who owns the application, IT still owns user experience. But ensuring a high-quality user experience can be challenging because of the complexity of the service delivery chain. With SaaS applications, users rely not only on the SaaS provider's infrastructure and software performance monitoring, but on many external dependencies, such as DNS, ISPs, CDNs and DDoS protectors. All of these must be working seamlessly, in order for users to have a good experience.

Legacy network monitoring products do not provide SaaS application visibility, nor do they combine together effectively across siloed data sets to offer a capable suite of SaaS monitoring tools. Traditional network monitoring tools—such as packet capture, flow data and SNMP—don't provide visibility outside an organization's boundaries.

Application Performance Management (APM) solutions focus on code controlled by enterprise application developers but can't instrument software controlled by SaaS providers. As a result, APM tools can't offer the SaaS application performance management that enterprises need.

Without effective SaaS monitoring tools, IT groups are left blind when something goes wrong. Migrating to SaaS applications without sufficient operational visibility can lead to increased help desk costs, loss of productivity and business process impacts.

ThousandEyes provides visibility into the entire application service delivery chain for multi-layer SaaS performance management, providing deep insights into your own network and external dependencies, including DNS service, ISPs, CDN, and SaaS provider networks and origin servers. We provide SaaS performance metrics at the app-layer along with hop-by-hop network performance visibility that enable you to quickly pinpoint issues and get to the root cause. Quickly understand if the application or network is at fault, and also determine if route changes are impacting your application experience. This data can then be easily shared with providers to facilitate a productive SaaS performance management and escalation process.

ThousandEyes Enterprise Agents can be deployed in your data centers and branch offices to gain end-to-end visibility to all of your SaaS providers. For real user SaaS performance data, Endpoint Agents can be deployed on user devices. ThousandEyes pre-deployed Cloud Agents are also available in 190+ cities around the globe, providing independent vantage points for monitoring SaaS applications, so you can compare performance and do readiness planning.

Gaining visibility into all of the dependencies involved in SaaS service delivery can accelerate issue resolution and ensure an exceptional user experience.

Why ThousandEyes?

Reduce MTTT

Quickly pinpoint issues, identify responsible providers, and easily share event log data for fast troubleshooting and resolution of any issues.

Improve User Experience

Detect and resolve SaaS performance issues before they impact user productivity. Get real user data to quickly address help desk tickets.

Ensure SaaS Migration Success

Validate performance and success metrics before deployment and uncover issues that could lengthen SaaS roll out time.