Monitor Your Critical SaaS Applications

See all the external dependencies that impact SaaS performance.

SaaS Monitoring

Applications have moved to the cloud. Even traditionally on premises applications, such as Microsoft Office, have transitioned into a SaaS-based offering. So more organizations are relying on applications that are serviced from infrastructure that they don't own, over networks that they don't control. Regardless of who owns the application, IT still owns user experience. But ensuring a high-quality user experience can be challenging because of the complexity of the service delivery chain. With SaaS applications, users rely not only on the SaaS provider's infrastructure, but on many external dependencies, such as DNS, ISPs, CDNs and DDoS protectors. All of these must be working seamlessly, in order for users to have a good experience.

Traditional network monitoring tools—such as packet capture, flow data and SNMP—don't provide visibility outside an organization's boundaries, so IT groups are often left blind when something goes wrong. Migrating to SaaS applications can often lead to increased help desk costs, loss of productivity and business process impact.

ThousandEyes provides visibility into the entire service delivery chain for your critical SaaS applications, providing deep insight into your own network and everything outside of it, including DNS service, ISPs, CDN, and your SaaS provider origin servers. We provide hop-by-hop visibility and metrics that enable you quickly pinpoint issues and get to root cause. We pair network-level information with application and routing data, so you can understand if the application or network is at fault, and also determine if route changes are impacting your application experience. This data can then be easily shared with providers to facilitate a productive escalation process.

ThousandEyes Enterprise Agents can be deployed in your data centers and branch offices to gain end-to-end visibility to all of your SaaS providers. For real user SaaS performance data, Endpoint Agents can be deployed on user devices. ThousandEyes pre-deployed Cloud Agents are also available in over 150 cities around the globe, providing independent vantage points for monitoring SaaS applications, so you can compare performance and do readiness planning.

Gaining visibility into all of the dependencies involved in SaaS service delivery can accelerate issue resolution and ensure an exceptional user experience.

Why ThousandEyes?

Reduce MTTT

Quickly pinpoint issues, identify responsible providers, and easily share event data for fast troubleshooting and resolution.

Improve User Experience

Detect and resolve SaaS performance issues before they impact user productivity. Get real user data to quickly address help desk tickets.

Ensure SaaS Migration Success

Validate performance and success metrics before deployment and uncover issues that could impact SaaS roll out.