Caring for Employees Near and Far
AIM Specialty Health helps payers and providers manage complex conditions. ThousandEyes gives AIM visibility into the user experience of customer care representatives who work and access essential applications from home.
AIM Specialty Health Customer Story Video Transcript
My name is Ivan Shepherd, and I'm a senior technical manager at AIM Specialty Health.
ThousandEyes is network intelligence; it's not network monitoring.
It's data, data on what's going on inside and outside your organization that you can take action on.
ThousandEyes is software as a service.
You can run it on-prem, you can run it in the cloud, there's various deployment methodologies.
You can actually even put it on the endpoints.
Work at home is an exciting and challenging new dynamic for our workforce.
The shift of employees to a telecommuter role gives us new challenges and we're delivering services over the public Internet.
We're delivering services over networks that we do not control.
Being able to understand with great fidelity where those users are, how they're connecting to our organization, gives us the insights we need to ensure the quality of their connection.
The Endpoint Agent allows you to see into the activities of your individual users and the transactions they're conducting via HTTP.
The ThousandEyes Cloud Agent gave us our first real set of public actionable data.
The Endpoint Agent takes that and amplifies it a great deal. We now have data on a per individual basis.
We can take that data set and adjust and account for the issues that our users are facing.
Further, we can take that information and then adjust and improve our end users’ experience.
It's a game-changer for being able to see into the quality of your connections outside your organization.
The deployment of the ThousandEyes Endpoint Agent has been very intuitive and easy.
We're able to use MSI packages to work for in-house tools or we could just leverage GPO.
ThousandEyes gives us a platform, and truly a platform, with the Cloud Agent, the Enterprise Agent, or the new Endpoint Agent that we can have data, hard actionable data that we can take meaningful steps with.
In a world where bring your own network is a reality we are beginning to face, ThousandEyes is an easy, powerful, and actionable platform that we can use to leverage and fight the challenges that that brings us.
My advice to anyone responsible for service delivery is to check out ThousandEyes, compare that to the tools and the data that you're getting now, and see what information you may be missing out on.
Take the Pulse of Your Entire Network
Immediately detect service performance issues affecting internal or cloud-based apps using vantage points around the Internet and throughout your facilities. Then diagnose specific network faults and outages.
Enable Interactive Patient Services
Patient-facing, Internet-connected services such as mobile apps, video chat and online medical records require high performance to ensure high quality of care.
Successfully Shift to Cloud
With an increasing number of cloud apps and remote employees, your critical operations depend on clear insights about Internet performance.
Keep Critical Operations Connected
Providing Reliable Patient Care at a Leading Hospital Management Solution
This leader in hospital management solutions uses ThousandEyes to address performance challenges within their internal WAN and SaaS applications. Its administrators rely on ThousandEyes to help ensure the company maintains a 24/7 network service that allows them to provide around-the-clock patient care.
We Work with Leading Healthcare Organizations
Here are some of the companies currently benefiting from digital experience monitoring:
Firms Across Every Industry Rely on ThousandEyes
Keep Your Network in Good Health