As a renowned global real estate services firm, this company specializes in property, facilities, project management, leasing, capital markets, and valuation. It has roots dating back to the Progressive Era and has since grown significantly, requiring many rounds of technological modernization to ensure its systems remain cutting-edge.
Most recently, the company’s primary objective was to implement a significant project to enhance the quality of services in all aspects of its operations. For IT, this entailed rolling out a series of initiatives aimed at streamlining IT Operations (ITOps), such as establishing a Network Center of Excellence and implementing technologies such as SaaS (Software as a Service), public cloud, and SD-WAN (Software-defined Wide Area Network).
Its head of operations described it this way, “We had several major IT projects underway transforming the way we were delivering IT services. To gain visibility into them, it was clear we needed a new monitoring solution designed for the cloud and hybrid networks.”
To facilitate voice communication and collaboration among employees and clients, the company used Skype for Business. As a publicly traded entity, it also utilized this platform to disseminate updates and briefings to Wall Street, underscoring the importance of maintaining a consistently excellent user experience for all stakeholders involved.
The company then reorganized its network by integrating technologies such as SD-WAN and Direct Internet Access (DIA) to improve the user experience. However, the utilization of these technologies was heavily dependent on services beyond the direct control of the real estate company, which reduced its monitoring capabilities.
“We had a number of monitoring solutions in place already,” the head of operations said, “but they tended to focus on our internal networks, and we needed something that would let us monitor the user experience end-to-end, regardless of which networks we used to reach the application.”
ITOps also required the ability to correlate any application problems they observed to issues in the underlying network infrastructure. After learning ThousandEyes could provide the insights ITOps sorely needed, the team set out to evaluate the solution.