In today’s world, airlines have a lot on their plates to ensure their flights run smoothly. Whenever a customer books a flight, there is a concurrent behind- the-scenes process where the airline schedules crew and aircraft. On top of that, airlines are responsible for submitting reports of who is traveling and where to agencies and authorities.
Some airlines are having a tough time keeping up with so many intricacies. Outdated systems and network outages can add to the difficulties, leading to canceled flights and unhappy passengers. Fortunately, this company is working to make sure that’s not the case for their passengers.
"With how our network works, any small disruption to our operation can have a knock-on effect," said its senior technology manager. "It’s vital that we assure our services from the very get-go."
That’s why this airline is quickly modernizing its systems, adopting the following three-point mantra:
- The office is everywhere.
- The Internet is our network.
- Data centers are in the cloud.
As the airline moves to the cloud, its IT team is not looking to own physical assets or networks—instead, they want to provision as much of its infrastructure as possible. As a result, the company has leveraged the public Internet and Direct Internet Access (DIA). It is also moving away from its reliance on data centers towards the cloud.
Checking the Quality of Connections
The airline is embracing its WAN modernization as it transforms its network infrastructure from MPLS to SD-WAN (Software-defined Wide Area Network) and moves many of its applications and services into the cloud.
Its IT teams wanted visibility into how provider networks were routing their applications, how they performed, and the quality of those connections. “We want to make sure that the services we provide meet the SLAs (Service Level Agreements) that we agreed upon,” said its senior technology manager.
They also wanted to measure the latency of connections between anything that remains within the data center and anything that moves through AWS. Because their apps manage such core business functions, the airline recognized there were challenges in indiscriminately relying on DIA or the cloud provider’s fabric when migrating applications into the cloud.