Assurance for Government Agencies

Government IT Faces Multiple Challenges

Digital Acceleration

As government services embrace digital transformation, traditional monitoring methods struggle in hybrid environments.

Service Efficiency

Mission-critical systems essential for effective operations rely on new Artificial Intelligence (AI) components that are API-centric, Internet-based, and often sensitive to connectivity issues.

Uninterrupted Connectivity

Disruptions to connectivity put essential functions like emergency response and public health at risk, and limit their continuous operation.

Complex Digital Environments

Distributed network architectures across on-premises, cloud, and hybrid environments make it difficult to assure consistent digital experiences.

Assuring Digital Experiences in Government

Digital Citizen Services

Improve digital experiences and application performance to fulfill citizen needs, assuring the reliability of government applications and citizen-facing portals.

Distributed Workers

Enable government workers, both in-office and in the field, to access critical apps and collaborate and exchange documents and information without connectivity issues.

Critical Network Infrastructure

Assure the reliability of public safety systems and facilities by monitoring the uptime of owned and unowned networks with end-to-end visibility across your entire environment.

See Everywhere That Matters—From Government Offices to Citizen Services

Sample end-to-end service delivery architecture for government

Citizens

Emulate citizens’ journey connecting to digital services such as tax filing, social services, and transportation.

Field Workers

Monitor the performance and availability of networks from the field to their institutions.

Internet

Gain visibility and minimize outage impact from upstream and downstream ISPs.

Third-party Services

Reduce the risk of service degradation due to DDoS attacks, BGP, or DNS issues.

Connectivity Infrastructure

Support IT services and applications across core infrastructure, cloud, and WAN for each branch, office, or facility.

SaaS Applications Monitoring

Monitor digital services, including platforms for e-governance, citizen engagement, and administrative tasks.

Citizens

Emulate citizens’ journey connecting to digital services such as tax filing, social services, and transportation.

Field Workers

Monitor the performance and availability of networks from the field to their institutions.

Internet

Gain visibility and minimize outage impact from upstream and downstream ISPs.

Third-party Services

Reduce the risk of service degradation due to DDoS attacks, BGP, or DNS issues.

Connectivity Infrastructure

Support IT services and applications across core infrastructure, cloud, and WAN for each branch, office, or facility.

SaaS Applications Monitoring

Monitor digital services, including platforms for e-governance, citizen engagement, and administrative tasks.

Leading Government Agencies Trust ThousandEyes

Customer Story

Indiana Office of Technology Delivers Residents Quality Digital Experiences With ThousandEyes

Discover how the Indiana Office of Technology uses ThousandEyes to improve digital experiences for 7 million residents.

Read the Customer Story

Cover image of a case study about the Indiana Office of Technology

Customer Story

Assuring Reliable Emergency Response in Pearland With ThousandEyes

See how the City of Pearland uses ThousandEyes' visibility into its service delivery chain to keep the "Drone as a First Responder" program running smoothly.

Watch the Customer Story

Customer Story

How the Scottish Courts and Tribunals Service Provides Virtual Hearings and Jury Centres With ThousandEyes

Learn how the Scottish Courts and Tribunals Service uses ThousandEyes to ensure justice by troubleshooting performance issues across its complex infrastructure.

Read the Customer Story