End-to-end Visibility and Streamlined Operations for Your Mobile-enabled Devices and Applications
Assuring connectivity and performance for critical mobile-enabled business applications requires more than just troubleshooting faulty Wi-Fi or rebooting a stalled device.
Cisco ThousandEyes Mobile Endpoint Experience, enabled through the ThousandEyes Mobile Endpoint Agent for Android, helps optimize performance and reliability for mobile-enabled business functions such as inventory management, field operations, workforce productivity, and others that utilize handheld scanners, tablets, phones, and other enterprise-managed mobile devices.
Instead of guesswork or expensive escalations, Mobile Endpoint Experience can help IT and support teams to uncover key blind spots in mobile-dependent use cases, quickly understand what’s impacting reliability and performance, and proactively take action to remediate issues.
Accelerate Root Cause Determination
- Quickly pinpoint whether an issue stems from the mobile device, network connectivity, the application, or other services.
- Visualize end-to-end connectivity from device to Wi-Fi, to mobile, to Internet, to cloud, helping you see exactly where in the network path connectivity is disrupted.
- Notify teams and stakeholders through ITSM alert integrations when KPIs fall outside targeted levels.
Gain Visibility and Control Over Your Mobile Device Population
- Proactively identify and resolve device-level issues such as up/down status, Wi-Fi or mobile connectivity, and resource utilization.
- Automate mass deployment and maintenance through popular MDM platforms.
Understand What’s Impacting Application Performance
- See where response times are affected for each application, whether over Wi-Fi or cellular.
- Gain visibility into global outages that may be impacting the ability of mobile users to complete tasks.
- View DNS and other Internet dependencies that could be impacting performance or reachability.
Unlock the Power of ThousandEyes Across Your Mobile-enabled Business
ThousandEyes Mobile Endpoint Agent deployed across your population of mobile devices, addresses business-critical functions such as office productivity, inventory management, field operations, point-of-sale, delivery services, and others.
Office Productivity
Challenge
Remote or BYOD workforces expect consistency and quality when accessing popular mobile-compatible business apps and productivity tools.
Solution
Mobile Endpoint Experience helps assure connectivity from phones and tablets by measuring and comparing per-application response times and quality between Wi-Fi and cellular networks, helping teams proactively address issues such as uneven roaming performance or weak Wi-Fi signal strength.
Inventory Management
Challenge
Wi-Fi and cellular “dead zones” within warehouse facilities, basements of retail stores, or remote corners of factory floors can lead to disrupted supply chains, inaccurate counts, and forced manual entry.
Solution
ThousandEyes Mobile Endpoint Agent provides visibility into Wi-Fi and mobile performance through predefined custom alerts and dashboards that enable real-time monitoring and proactive issue resolution in challenging environments.
Field Operations
Challenge
Environments such as construction sites and airports, where tablets and scanners perform critical business functions, often suffer from spotty Wi-Fi signal strength and cellular dead zones. IT teams need real-time visibility into the actual network performance experienced by each individual device.
Solution
Through continual synthetic tests, Mobile Endpoint Experience offers IT crucial end-to-end visibility, transforming reactive troubleshooting into proactive assurance.
Point-of-sale
Challenge
Mobile transactions in places like retail and sports and concert venues can be hampered by poor connectivity, slow lookup times for product info or payment authorizations, or device issues that can ultimately lead to lost revenue and frustrated customers.
Solution
Mobile Endpoint Experience addresses this through visibility into end-to-end connectivity and device metrics, supplemented by application synthetics initiated from cloud vantage points and displayed in a single console.
Delivery Services
Challenge
Successful delivery of goods to both businesses and consumers relies on seamless end-to-end connectivity and reliability for the scanners used by delivery agents. Delays are unacceptable, especially during peak periods such as holidays.
Solution
Mobile Endpoint Experience helps assure connectivity with visibility over every network, and streamlines deployment and maintenance of Mobile Endpoint Agents with support for MDM platforms and device self-checks.
1
Office Productivity
Challenge
Remote or BYOD workforces expect consistency and quality when accessing popular mobile-compatible business apps and productivity tools.
Solution
Mobile Endpoint Experience helps assure connectivity from phones and tablets by measuring and comparing per-application response times and quality between Wi-Fi and cellular networks, helping teams proactively address issues such as uneven roaming performance or weak Wi-Fi signal strength.
2
Inventory Management
Challenge
Wi-Fi and cellular “dead zones” within warehouse facilities, basements of retail stores, or remote corners of factory floors can lead to disrupted supply chains, inaccurate counts, and forced manual entry.
Solution
ThousandEyes Mobile Endpoint Agent provides visibility into Wi-Fi and mobile performance through predefined custom alerts and dashboards that enable real-time monitoring and proactive issue resolution in challenging environments.
3
Field Operations
Challenge
Environments such as construction sites and airports, where tablets and scanners perform critical business functions, often suffer from spotty Wi-Fi signal strength and cellular dead zones. IT teams need real-time visibility into the actual network performance experienced by each individual device.
Solution
Through continual synthetic tests, Mobile Endpoint Experience offers IT crucial end-to-end visibility, transforming reactive troubleshooting into proactive assurance.
4
Point-of-sale
Challenge
Mobile transactions in places like retail and sports and concert venues can be hampered by poor connectivity, slow lookup times for product info or payment authorizations, or device issues that can ultimately lead to lost revenue and frustrated customers.
Solution
Mobile Endpoint Experience addresses this through visibility into end-to-end connectivity and device metrics, supplemented by application synthetics initiated from cloud vantage points and displayed in a single console.
5
Delivery Services
Challenge
Successful delivery of goods to both businesses and consumers relies on seamless end-to-end connectivity and reliability for the scanners used by delivery agents. Delays are unacceptable, especially during peak periods such as holidays.
Solution
Mobile Endpoint Experience helps assure connectivity with visibility over every network, and streamlines deployment and maintenance of Mobile Endpoint Agents with support for MDM platforms and device self-checks.
- Proactively monitor mobile application performance to gain real-time insights, and streamline issue detection, prevention, and resolution.
- Leverage correlated metrics and path visualization and alerting to identify and resolve mobile operational issues.
- Gain real-time visibility into mobile device performance to simplify troubleshooting for critical devices previously out of range.
- Identify root cause and a path to resolution to avoid the need for disruptive manual diagnostics or disruptive measures such as device reset or replacement.
- Seek to enhance customer satisfaction through faster problem resolution and increased efficiency.
- Drive key business metrics such as case deflection (by enabling self-service), time saved, and reduction in support cases.
Mobile Endpoint Experience Complements ThousandEyes’ Broad Assurance Portfolio
Assurance
See how ThousandEyes assures not only mobile experiences, but also use cases across your entire IT organization.
Endpoint Experience
Gain real-time visibility into how apps, networks, and devices impact employee productivity across SaaS, cloud, VPN, and beyond.
Internet Insights
See how global network and SaaS application outages impact the experience of mobile users and devices.
More Insights
Mobile Endpoint Agent Product Brief
Assuring Your Mobile-enabled Business With Cisco ThousandEyes
Using Mobile Endpoint Agents
Start Assuring Mobile Experiences Across Your Business