Approximately five years ago, while undertaking a WAN (Wide Area Network) expansion project in remote areas, the supermajor discovered ThousandEyes. Recognizing its potential, operators deployed ThousandEyes Enterprise Agents at the edge and data centers. This strategic move allowed them to gain insights into latency and network loss and improve network resiliency.
“That’s where our journey started, and it’s just continued to grow over time,” said the CoE leader.
As the supermajor embraced cloud adoption, IT witnessed a substantial transition, with more than 15% of their 8,000 applications migrating to SaaS (Software as a Service). With the shift, operators found a greater need for visibility into user experience and Internet egress.
The supermajor’s IT team soon embarked on a complex project, migrating its global SAP stack to the cloud. Its operators understood the project’s magnitude, fully cognizant of what transferring 150 core services meant for the business. However, accomplishing this feat was no simple endeavor, given the company’s utilization of over 30 instances of SAP, each intertwined with numerous interconnected elements.
Navigating the SAP Migration
As can be expected with any major cloud undertaking, the supermajor’s operators faced performance challenges—this time with a trading application that resulted from integration issues with SAP and other crucial applications. In response, the operators decided to leverage ThousandEyes, strategically running regular SAP application analyses every 15 minutes. This proactive approach allowed them to continually identify and implement new efficiencies, leading to ongoing improvements in their operations.
“Cisco ThousandEyes gives us lots of network data and remote data to work with, which we can then use to create reports in SAP and baseline our performance,” said the CoE leader. “That level of visibility and insights ensures we always understand how our front-end is performing and where we can improve.”
In addition, the supermajor leverages ThousandEyes Endpoint Agent on user laptops to gather valuable data and insights regarding the performance of their new VPN (Virtual Private Network) client and Wi-Fi network. This initiative is part of the company’s Wi-Fi modernization project, enabling the company to monitor and optimize the user experience while providing reliable and seamless connectivity throughout the organization.