ThousandEyes Website Privacy Statement

LAST UPDATED: APRIL 12, 2017
At ThousandEyes, Inc. ("ThousandEyes" or "us" or "we"), we respect the privacy rights of our online visitors and recognize the importance of protecting the information we collect about you. Our Privacy Policy is designed to help you understand how we collect and use the personal information you decide to share. This Privacy Statement applies to our website located at www.thousandeyes.com and its related subdomains (collectively, the "Site").
By using or accessing the Site, you are accepting the practices described in this Privacy Statement.
Users of ThousandEyes Software-as-a-Service Platform must refer to the following link for privacy statement regarding ThousandEyes Platform: ThousandEyes Platform Privacy Statement.
If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@thousandeyes.com or write to us at:

Privacy Matters, ThousandEyes
301 Howard Street, Suite 1700
San Francisco, CA 94105
If you are not satisfied with our response or if you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
ThousandEyes participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. ThousandEyes is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Frameworks and to view our certification, visit the U.S. Department of Commerce's Privacy Shield List.
ThousandEyes is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. ThousandEyes complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, ThousandEyes is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, ThousandEyes may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
1. The Information We Collect and How We Use It
In general, you can use our Site without providing us with any personal information. However, there may be instances where you must provide us with certain personal information in order to receive full access to certain features of the Site or to assist us in delivering a superior level of customer service. In such instances, we may collect the following types of information:
  • Registration Information - When you register with ThousandEyes, you provide us with certain personal information, such as first name, last name, and e-mail address. We may use this information to contact you regarding notifications about the Site or new products and services we make available.
  • Log Files - When you access the Site, our servers automatically record information that your browser sends whenever you visit any website. These log files may include information such as your Internet Protocol address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyse trends, to administer the Site, to track users' movements around the Site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
  • Cookies and tracking technologies - Technologies such as: cookies, beacons, tags and scripts are used by ThousandEyes, Inc. and our marketing partners, analytics and service providers delivering chat capabilities. These technologies are used in analysing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies to remember users' name and contact information, so you don't have to fill it each time you're contacting us. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
  • Local Storage - We use Local Storage (LS) such as HTML5 to store your name and contact information. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LS such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LS.
  • Local Shared Objects - We use Local Shared Objects, such as Flash cookies to store content information and preferences. To manage Flash cookies, please click here.
  • Behavioral Advertising - We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here ) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
  • Widgets - Our Site includes certain social media features, such as the Facebook "like" button. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features and widgets are governed by the privacy policy of the company providing it.
  • Order Information - If you purchase a product or service from us, we request certain personal information from you on our order form. You must provide contact information (such as name and email) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
  • User Communications - When you send email, initiate Chat or use other types of communications with us, we may retain those communications in order to process your inquiries, respond to your requests and improve the Site.
  • User Content - If you use a message board or post reviews or comments on the Site (e.g., to our blog), you should be aware that any personal information you submit there can be read, collected, or used by other users of the Site, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to post on the Site. Please see our Website Terms of Use for more details and for other guidelines about posting content on the Site. To request removal of your personal information from our message boards or any blog comment section or have your review or comment removed, contact us at privacy@thousandeyes.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application provider.
By using the Site, you are consenting to have your personal data transferred to and processed in the United States.
Children Under Age 13
ThousandEyes does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for the Site or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on the Site. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at privacy@thousandeyes.com.
2. Sharing Your Information with Third Parties
We will share your personal information with third parties only in the ways that are described in this privacy policy. These companies are authorized to use your personal information only as necessary to provide these services to us. ThousandEyes does not sell, trade, share or transfer your personal information to third parties except in the following limited circumstances:
  • We have your consent. We will ask for your consent before using your personal information.
  • We may share your personal information with our subsidiaries, affiliated companies, contractors, agents or service partners ("Our Partners") for the purpose of processing your personal information on our behalf in connection with the Site or to assist us with marketing, advertising, customer service or product/service offerings. For example, we provide personal information to our service providers for direct emailing of our newsletters, online surveys or notifications of our product/service offerings. We require that these parties agree to process such information based on our instructions, only as necessary to provide these services to us, and in compliance with appropriate confidentiality or security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or governmental request; (b) enforce the Website Terms of Use, including investigation of potential violations thereof; (c) protect our rights, protect your safety or the safety of others, detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against imminent harm to the rights, property or safety of ThousandEyes, its users or the public as required or permitted by law.
If ThousandEyes becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information as well as any choices you may have regarding your personal information.

We may share with third parties aggregate, non-personal information. Such information does not identify you individually.
3. Choice/Opt-out
We provide you with the opportunity to "opt-out" of having your personal information used for certain purposes. For example, if you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication.
You will be notified when your personal information is collected directly by any third party that is not Our Partner, so you can make an informed choice as to whether or not to share your information with that party.
You can decline to submit personal information to the Site, in which case we may not be able to provide all features of the Site to you.
4. Links
The Site may contain links to other third party websites. Even if the third party is affiliated with ThousandEyes through a business partnership or otherwise, we are not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave the Site to read the privacy statements of each and every website that collects personal information. This Privacy Statement applies solely to information collected by ThousandEyes.
5. Frames
Some of our pages (such as Careers) utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to ThousandEyes (www.thousandeyes.com).
6. Testimonials
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@thousandeyes.com.
7. Accessing and Updating Personal Information
Upon request ThousandEyes will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at privacy@thousandeyes.com.

When you use the Site, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes). We will respond to your request to access your personal information within 30 days. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. You can request us to update your personal information by contacting us at:

Marketing Department, ThousandEyes
301 Howard Street, Suite 1700
San Francisco, CA 94105

We will retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy@thousandeyes.com.
8. Security
The security of your personal information is important to us. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Examples are: physical security controls, limited access to a database and applications, encryption techniques, such as SSL/TLS.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at security@thousandeyes.com.
9. Enforcement
ThousandEyes regularly reviews its compliance with this Privacy Statement. Please feel free to direct any questions or concerns regarding this Privacy Statement or ThousandEyes' treatment of personal information by emailing us at privacy@thousandeyes.com or by writing to us at:

Privacy Matters, ThousandEyes
301 Howard Street, Suite 1700
San Francisco, CA 94105

When we receive formal complaints at this address, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ThousandEyes and an individual.
10. Notices and Revisions
We reserve the right to change our Website Privacy Statement and our Website Terms of Use at any time. Non-material changes and clarifications will take effect immediately, and material changes will take effect within 30 days of their posting on the Site (unless we specify a different notice period). If we make changes, we will post them and will indicate at the top of this page the policy's new effective date. If we make material changes to this policy, we will notify you here, by email, or through notice on our home page prior to the change becoming effective. We encourage you to refer to this page on an ongoing basis so that you understand our current privacy policy. Unless stated otherwise, our current privacy policy applies to all information that we have about you.
11. Contact Us
If you have any questions or suggestions regarding our Website Privacy Statement, please contact us at privacy@thousandeyes.com. You may also contact us at 301 Howard Street, Suite 1700, San Francisco, CA 94105.