Network assurance is an IT management category designed to enable organizations to assure digital experiences over any network—whether they own the network or not. By understanding the full context of experience and its underlying factors, organizations are empowered to actively and continuously manage service outcomes for customers, employees, and critical IT infrastructure.
Network assurance focuses on the end-to-end “network” of interconnected private environments, service providers, and services that form a user’s experience of an application or service—from Internet service providers (ISPs), public cloud, SaaS, and more. It provides a holistic view of digital experience by showing each connected element, such as a router, DNS resolver, or web server, and its impact in relation to other elements and performance as a whole.
Network assurance leverages a variety of technologies, including Internet route monitoring, automated diagnostics, predictive analytics, synthetic testing, browser-derived real user monitoring (RUM), outage detection, and more, to construct an end-to-end view of service delivery and performance—ultimately, enabling organizations to operate faster and more effectively in a dramatically transformed IT environment.