Today’s government services rely on infrastructure far beyond agency walls. Applications are hosted in the cloud, routed through ISPs, and depend on third-party APIs, while being accessed from homes, offices, and mobile environments. When performance breaks down—due to a routing issue, DNS failure, or degraded SaaS connection—IT teams remain responsible for diagnosing and resolving the issue.
Cisco ThousandEyes is the solution for this challenge. And now, it is progressing toward broader availability for public sector use.
We are officially ‘In Process’ for FedRAMP® Moderate authorization, sponsored by a U.S. federal agency and listed on the FedRAMP Marketplace. This milestone brings us closer to helping more government agencies and affiliated contractors assure their digital experiences and performance.
What FedRAMP Moderate Means for Public Sector IT
FedRAMP (Federal Risk and Authorization Management Program) standardizes how cloud services are assessed for security and authorized for use by U.S. federal agencies. The Moderate Impact Level applies to systems handling sensitive but unclassified information, such as:
- Public portals and benefit platforms
- Internal case management and collaboration tools
- Health, finance, and public safety systems
- Controlled Unclassified Information (CUI)
While FedRAMP is mandatory for most federal use cases, its influence has now expanded further. State and local governments, public universities, and other public-sector entities increasingly treat it as a benchmark during procurement and risk assessments.
From Monitoring to Measurable Outcomes
Legacy monitoring platforms were designed for fixed environments—internal networks, managed infrastructure, and systems within IT’s direct control. But today’s public-sector services depend on a complex and expanding mix of cloud platforms, SaaS providers, third-party APIs, and user environments far beyond the data center.
When tools only show what you own, they miss critical context. Performance relies on systems far beyond the firewall, and visibility gaps across these external dependencies can delay incident response and complicate accountability.
Assurance is essential for anyone running a network today. ThousandEyes connects real-time signals to outcomes for faster resolution, fewer escalations, and continuity across remote, hybrid, and public-facing environments.
By combining end-to-end testing, IT teams can map application behavior across each hop, from user to destination. AI-driven insights help agencies gain clarity not just into what happened, but also understand the impact and what to do next. Closed-loop operations help you share critical information across workflows and help to prevent issues from happening again.
And because ThousandEyes integrates natively with Cisco infrastructure—including Catalyst, Meraki, and Webex—federal agencies can easily assure across domains, helping manage performance holistically and maintaining continuity of services that their missions depend on.
Where Assurance is Already Making a Difference
Government agencies are not one-size-fits-all. Some deliver broad statewide services to millions of residents, while others manage highly specialized operations or localized infrastructure. Yet across this range, traditional monitoring tools often miss the external dependencies that now drive performance.
The Indiana Office of Technology, which supports nearly 90 partner agencies and seven million residents, adopted ThousandEyes to shift from reactive troubleshooting to proactive insight. By gaining visibility across cloud and on-prem systems, they reduced mean time to resolution from business hours to around-the-clock coverage, improving access to critical applications and services.
Meanwhile, in Pearland, Texas, the city deployed ThousandEyes to monitor drone operations, SaaS platforms, and ISP performance across digital infrastructure. These efforts supported emergency coordination and service continuity for over 127,000 residents.
These examples show how agencies with very different scopes and missions are solving the same challenge: performance dependencies that lie outside their control. ThousandEyes helps close that gap by restoring clarity where other tools fall short and enabling teams to act decisively when performance is at risk.
What's Next for ThousandEyes and FedRAMP
‘In Process’ status means that ThousandEyes has submitted its full security package to our agency sponsor for review with our certified third-party auditor.
Agencies can begin preparing by:
- Mapping external dependencies across mission-critical services
- Evaluating how ThousandEyes aligns with zero trust and Cisco architecture
- Planning for rapid onboarding post-authorization
ThousandEyes is committed to helping U.S. federal agencies deliver reliable, secure, and modern digital services backed by visibility and control across every service path.
To begin your journey, contact our public sector team or visit the ThousandEyes for Government page.
Note: The product described herein remains in development and will be offered on a when-and-if-available basis. The delivery timeline of this product is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver this product (or any feature) described in this document.