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Customer Story

Absa Enhances Digital Experiences for Customers Across Africa

Absa Group Limited is one of Africa's largest diversified financial services groups, employing approximately 40,000 employees in 12 countries across Africa. Ensuring that Absa's customers enjoyed a first-rate digital experience is critical. The bank uses ThousandEyes to monitor its WAN, digital experience and ISP performance. The ability to visualise issues through ThousandEyes, has increased the stability of Absa's service delivery, leading to improved experiences for the bank's customers. Andrew Baker, Chief Technology Officer at Absa Group, explains, "It wasn't just about pushing out applications, it was about looking at everything that affects each and every touchpoint that the customer has with us." He adds, "We're measuring happiness, and we have more of it. We haven't just implemented ThousandEyes, we've changed hundreds of things, but ThousandEyes has helped to deliver a more stable network that performs better, according to our customers."

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