Branch of One Summit: Spotlight Interview with Sutherland

Ted Sanfilippo of Sutherland has a distinct challenge. It’s not just ensuring that the 40,000+ globally distributed call center workers he supports remain productive. It’s that these workers are distributed across a diverse roster of well-known client companies, each with their own profiles, requirements and applications. With agents scattered from Colombia to India and all points in between, it’s important that Ted’s team is able to monitor each client’s digital ecosystem, as well as interact effectively with its remote workers at all levels of technical ability and within their unique work environments. Downtime for any of Sutherland’s clients is not an option, so when things go awry, Sutherland depends on ThousandEyes Endpoint Agents to quickly assess and mitigate the issues, whether they stem from a regional ISP, a specific laptop or any other element.

Ted Sanfilippo of Sutherland has a distinct challenge. It’s not just ensuring that the 40,000+ globally distributed call center workers he supports remain productive. It’s that these workers are distributed across a diverse roster of well-known client companies, each with their own profiles, requirements and applications. With agents scattered from Colombia to India and all points in between, it’s important that Ted’s team is able to monitor each client’s digital ecosystem, as well as interact effectively with its remote workers at all levels of technical ability and within their unique work environments. Downtime for any of Sutherland’s clients is not an option, so when things go awry, Sutherland depends on ThousandEyes Endpoint Agents to quickly assess and mitigate the issues, whether they stem from a regional ISP, a specific laptop or any other element.