Ultimate Visibility for Exceptional SaaS Experience
Delivering exceptional user experiences for SaaS applications can be extremely challenging. IT teams are tasked with delivering and troubleshooting apps across a complex and Internet-based network environment beyond their data centers that they no longer completely control, for end users who may be distributed in a myriad of locations. So when issues arise with a business-critical SaaS app, IT teams have little insight into the complete end-to-end service delivery chain, and are frequently left to rely on user-sentiment websites and “laggy” vendor dashboards for insight into outage causes and downtime impact.
ThousandEyes Internet Insights: Applications Outages brings clarity and data-driven outage detection from ThousandEyes’ global collective data set. It covers SaaS applications that are critical to the productivity and operational continuity of today’s organizations, as well as major consumer applications that are used by millions (and in some cases billions) of Internet users around the world.
Definitive Data — So You Can Tackle Outages Confidently
ThousandEyes leverages a globally collected telemetry data set to surface application outages in near real time. It provides insight into the problem domain, whether it is a network outage, DNS, SSL, an application error, and more. Using this actionable insight, IT can eliminate further troubleshooting cycles searching for the issue and quickly (and confidently) communicate to internal stakeholders.
Visualize App Provider Outages Over Time
- See real-time and historic views into the application availability of 75+ of the most important SaaS apps that your employees rely on, including Salesforce, Slack, Microsoft 365, and more
- Quickly see which applications are impacted along with the associated errors, and correlate network outage information for complete cross-layer visibility
Understand App Outage Scope and Geographic Impact
- Visualize the scale and geographic scope of application outages, enabling IT teams to understand whether an issue is isolated to a localized service outage or part of a wide-scale issue
- Quickly see across macro Internet outage views, drilling into specific test views for a more complete picture and communication plan during an outage
Influence Your SaaS Providers’ Outage Response
- Isolate outage error type and affected interfaces, and share this data with the responsible parties to influence the mean time to repair (MTTR).
- Enforce vendor SLAs, improve SaaS service provider selection, and conduct effective network planning leveraging one year of historical outage data.
See Internet Insights: Application Outages in Action
Internet Insights: Application Outages Tutorial
Today, enterprises are consuming more SaaS applications than ever to accommodate their distributed workforces.
While these applications are often critical to business productivity, they're not controlled by internal stakeholders.
So when the app is unresponsive or the experience is degraded, it unleashes a sequence of unfocused troubleshooting cycles that consume valuable IT resources and extend the problem time.
This in turn impacts productivity across the organization.
ThousandEyes is leveraging its collective view of service delivery paths across the Internet to bring its customers Internet Insights with Application Outages.
Simply put, you specify a timeframe, and then we go out and scan the data that we have available, and we'll let you know if there are any service impacting issues both across provider networks that you either interface with or contract through.
As well as applications that are critical to your business's productivity.
Now if you see an outage occurring within a set window, you can then dive in and get a further detailed view.
In this case we see back on August 31 at around 2:00pm Eastern Time, an incident occur.
And this is a pretty long, sustained outage.
I can see that it's globally impacting and I see it's impacting a couple of my key apps, like Dropbox and PagerDuty.
Now if I want to understand scope, aka, is it specifically impacting me or is it just a global issue?
I can pivot over and track effect the test and see which of my test that I have running for my enterprise or cloud agents are materially impacted.
In this case, I'm a PagerDuty shop.
And I can see pretty continuously that my PagerDuty test is in fact impacted.
So I'll switch this back to the main outages view.
And my next question that I need to answer is, is there some commonality between the outages across these two different applications outside of the fact that it's global impacting?
So if I go here, I can actually switch the grouping for my targets, and find out what network they reside within.
And immediately I know, that is within IP blocks owned by AWS, which means these are hosted within Amazon AWS, ASN 16509.
I can see the relative impact across all of the servers that we happen to be testing to from ThousandEyes, I can see specific geo locations that are impacted, as well as the number of agents or testing points that were hurt.
And if I want to further confirm that this is in fact on the application side, I can simply hover over the endpoint on the far right, I can see that while there are some network timeouts.
We are seeing a significant number of HTTP server timeouts.
And as we rifled through, this information periodically updates.
So not only can I see what's happening during an outage, but I can see before and after.
Now if I want to confirm this as application side, I can just simply click on the Network Outages tab, and I see that for the majority of the outage that we see presenting itself at the application layer, there's almost no network data found, which means that the network was clean.
So now my team is able to take this information, click our Share button and generate a share link, and send this right over to the team that manages our AWS instance, as well as our contact at the application that we're contracted through.
So with ThousandEyes, you're able to rapidly isolate and escalate to the proper party to get the issue resolved.
Learn how Internet Insights enables operations teams to leverage aggregated Internet telemetry data—rather than public rumor—to rapidly identify, escalate and remediate business-critical network and SaaS application issues, as well as communicate more effectively with customers and providers.
Featured Blog Posts
Announcing Internet Insights: Application Outages
ThousandEyes Internet Insights™ Turns One — New Dashboards and Reporting Capability, Industry Accolades
Reduce MTTI of Application Issues
Reduce MTTI of application issues impacting employee and customer experiences with insight that can alert you before the SaaS provider acknowledges an unplanned outage.
Communicate Clearly and Confidently
Rapidly confirm and communicate notifications on application issues that are affecting app functionality for your employees or your customers.
Select SaaS Service Providers Effectively
Understand how the regional and global stability of SaaS providers perform relative to their peers over time and make informed vendor choices.
Get real-time insight into outages that impact the apps that power your workforce.