Expanding the Use Case
The same principles have also been applied for the company’s range of underground diesel loaders. These underground workhorses can shift up to 20 tons in a single load and, in the case of the company’s largest model, weigh over 55 tons. Just as with the drill rigs, the ability to centralize specialist drivers remote from the equipment means resources no longer have to be on site and can be accessed only when needed, plus drivers no longer need to be present in potentially hazardous environments. The team found the experience similar to driving a remote control car, only thousands of miles away.
As with the drill rigs, network quality and reliability are crucial, especially as latency-sensitive applications such as voice and video are key to having visibility of what’s happening at the far end. Using ThousandEyes, the manufacturer was able to monitor key performance metrics around voice and video and easily isolate and resolve issues regardless of whether the fault lies on a private or public network, or with partner ISPs all over the world.
The result was that the team was more easily able to resolve the issues they saw on the network path because they could visualize exactly where the issue was. In one case the customer found some Quality- of-Service (QoS) parameters that weren’t configured correctly and so caused some problems when the network traffic switched between providers. When issues occurred with voice and video traffic, the customer was quickly able to isolate the affected sites and exclude the network as the root cause. In both cases ThousandEyes helped the customer to efficiently find where the issue was and work with their internal teams and third-party suppliers to resolve them quickly.