With greater insight into the location of issues, the IT team can give their providers context on underlying issues. This empowers the IT staff to have a more actionable dialogue with the providers that support its key services. ThousandEyes path visualization provides a clear picture of performance issues. This clarity empowers IT staff to communicate with service providers decisively regarding the nature of the problem, accelerating resolution of problems.
Providing this kind of contextual view was not possible with traditional monitoring tools. In a recent example, the team noticed latency issues with a key CDN provider. While other monitoring tools also noticed that latency was fluctuating unreasonably— jumping from 200 milliseconds to 500 back to 100 milliseconds—they could not provide the team with context as to why. With just a few clicks in ThousandEyes, the IT team could show the provider that they were directing traffic to the wrong Akamai centers.
On another occasion, the organization experienced a severe latency problem that greatly affected one of the most important mines in the business. Using ThousandEyes, IT managed to pinpoint the problem and convince the provider to fix it. Before ThousandEyes, the team would have been unable to prove that the problem was on the service provider’s end. The ROI with ThousandEyes, in terms of the man- hours it has saved, has been immense and immediate.
Getting Team Members Up and Running Quickly
The ease-of-use of the ThousandEyes platform has also been a big benefit for the IT team. Because ThousandEyes has a very easy learning curve, the team quickly learned the essentials of the platform and was up and running within two days. While most other network solutions are complicated to learn and take a long time to become usable, ThousandEyes was configured and sourcing actionable data within two days.
Future Plans: Embracing ThousandEyes Synthetics and API Integration
The mining company will be using additional ThousandEyes capabilities as it continues its digital transformation journey. It plans to integrate ThousandEyes with other monitoring tools. The team has plans to combine data from ThousandEyes and Apica into a single dashboard using the ThousandEyes API. The team is also excited about ThousandEyes transaction capabilities and the ability to create a synthetic monitoring view of all its operations and transactions. The IT team plans to combine this capability with its digitalization approach for a complete monitoring solution.