IOT recently began its Full-Stack Observability (FSO) journey with Cisco to address the agency’s blind spots when resolving app, network, data, or other issues outside its direct control, including ISP-related or user-related ones.
As part of its observability journey, IOT has enhanced its network visibility with the help of ThousandEyes. The agency uses the ThousandEyes Internet and Cloud Intelligence platform to easily find the root cause of application issues, whether they originate from an external vendor or an internal source. This proactive approach has enabled IOT to address problems quickly and efficiently, ensuring a seamless experience for its users.
ThousandEyes has also made it easy for IOT to establish monitoring and testing systems for their business-critical applications. “Previously, we just had no visibility at all,” said Welsh. “But now, with ThousandEyes and Cisco’s help, we can monitor our vendor cloud-hosted platforms.” To achieve this level of visibility, Welsh’s team deployed a combination of Cloud Agents, Enterprise Agents, and 40,000 Endpoint Agents on managed devices.
“ThousandEyes gives us the perspective and view from outside our four walls,” said Welsh. “We have never had that type of view before, and it’s all very intuitive and easy to use.”
With ThousandEyes, IOT is also carrying out synthetic testing that mimics user actions like logging in and scheduling appointments within an app, which helps ensure that state government operations run smoothly and are easy to use for everyone.
“If there are issues from the user’s perspective, ThousandEyes will quickly alert us, providing us with that proactive stance we are looking to achieve,” said Welsh.
Following a recent patch weekend, some of the agency’s crucial infrastructure was affected. Thanks to ThousandEyes, IOT could pinpoint the problem and direct it to the right team for prompt resolution.