Getting and staying connected to the Internet is critical when your most important apps and services are in the cloud. So when employees began to complain about frequent connectivity issues, the IT team knew it had to act. Case recalls, “I would hear complaints from our employees as well as branch executives, who would say that people were getting kicked off the network. We had as many as twenty different employees helping, yet we still struggled to address this issue for nearly a year.”
As it turns out, the new location of the Y’s headquarters is within an open campus area, which exposes it to Wi-Fi signals from other providers and customers in the building. Their hypothesis was that this interference was leading to a lot of issues with employees getting and staying connected and having a good digital experience.
The YMCA of the Greater Twin Cities ran a proof-of- concept project leveraging ThousandEyes endpoint and cloud agents. ThousandEyes provided rapid visibility into the Y’s environment. “Within weeks, we had determined where the Wi-Fi issues were,” states Case. “We could zero in on the issues in this building and make a better determination of where things are overlapping. We could identify where we had to either add additional access points and radio frequencies or close down other frequencies—so we can effectively ‘close out noise’ from the other tenants nearby.”
This ensures that they get a better Wi-Fi experience in their flagship branch for members and employees. Case reflects, “We were impressed that we could put end user client agents at different points in the network to do customer emulation out of our Wi-Fi network, plus server side.” The visibility ThousandEyes has provided helped radically improve the performance of its Wi-Fi system—a critical gateway to its cloud-based apps and services.