Enterprise Network Services Group Customer Story Video Transcript
My name is Oleg Onatzevitch.
I work at a multinational investment bank and financial services company.
The Internet's important to our firm because as an investment bank and financial services company, we provide critical services to our clients, our employees, and third parties.
So for us, it's very important to understand how those services are behaving, what that user experience is, and the availability so that these people can function.
Before ThousandEyes, it was very difficult to diagnose and find root cause issues with our ISP conductivity.
We certainly have instrumented within our corporate perimeter, but we don't have that visibility outside.
For example, we had an outage with a major ISP that lasted over six hours and our networking teams, our L1 and L2 and L3 teams, were involved in trying to find the root cause.
We have to go through our normal checklist to being able to understand okay, where the issue might be.
Is it in our face off from our network equipment to the ISP?
Is it somewhere within that transit or is it somewhere beyond the... Within the ISP itself?
Because we didn't have concrete evidence and information to be amplified to the ISP, a lot of times, it's finger-pointing back and forth.
Being able to prove your case, as opposed to having that irrefutable evidence.
Life now with ThousandEyes, we're able to monitor our ISP connectivity effectively.
We can pinpoint the problem much more quickly, which saves time for everyone.
We can manage expectations.
We can provide that information to our clients, allow them to effectively take their course of action that would be necessary.
ThousandEyes provides us information about the routing associated with the prefixes that we advertise that underpin the services that our clients rely on.
So that means we can understand when there's BGP hijacking, when there's DNS poisoning, or DDoS attacks.
Those are the kinds of things that we, before ThousandEyes, had no idea what was happening to us.
Now with ThousandEyes, we're no longer in situations where we have extended outages.
We have the visibility, we have the information to be able to pinpoint and isolate what the root cause of the problem is.
For us, that's been a game changer.