Quantcast Customer Story Video Transcript
My name is Jim Morrison. I work at Quantcast.
I am a senior manager there, in engineering. Quantcast does two things: we first provide audience insights for digital publishers, and second, we buy ads online.
My team is the Edge Services Team.
So we run our high-throughput, low-latency serving systems for both our products, both for our measure and our advertise.
We try and make sure every request is under 100 milliseconds, and we serve over two million requests per second.
Network is super important.
Obviously, without the network, we can't collect data on the audiences for our publishers, provide that back to them.
And we also need to be able to have very quick network access to our advertise exchange partners, such that we can find the right ad for each given auction that we get through real-time bidding.
The Internet and the network are the exact same thing for Quantcast.
We effectively use the Internet as our backbone for both serving our traffic to our end users, as well as transferring data between our sites when we need to.
Found out about ThousandEyes because we weren't very happy with our old third-party monitoring solution.
So we actively went looking for alternative solutions than what we had before.
We evaluated a couple.
ThousandEyes came out on top as the easiest for us to use, provided the best insights, and was the best match for our business going forward.
So previous to ThousandEyes, we'd occasionally get an email from our third-party monitoring solution that would tell us there is a problem.
But more likely, we might get customer complaints of something being wrong.
So with ThousandEyes, we have a lot more flexibility in how we configure alerts, such that we can find problems before our customers, and we can look back in retrospect and make sure it didn't actually have any effect on our customers.
My favorite features are that it's very easy to use and kind of go back in time and find out what happened and how available was our service to any given customer region.
The most positive thing ThousandEyes has brought is giving us insights into when potential outages have happened, that we can figure out where the hole was, figure out the holes in our software, and then fix them for next time.
And then when we do get a similar alert, we can go back.
Did our software actually fix this problem?
I would describe ThousandEyes as the best timeline of what has happened over the Internet to your services.
And so I would recommend that they use it and they use it so that they can understand how customers are getting to their sites.
And that way, they can figure out how to optimize that.
How can they lower the latency to their end users.
