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Engineering

Coffee Chat With Andrew Chan, Director of Engineering

By Lana Glatt
| | 7 min read

Summary

In this edition of our Coffee Chat series, we sit down with Andrew Chan, Director of Engineering, to discuss his journey to ThousandEyes Engineering, his ideas for its future, and his approach to fostering a positive team culture through leadership.


Translating two billion cloud and Internet telemetry measurements into actionable insights for businesses and organizations worldwide is no small feat. It takes a team of engineers with unparalleled expertise to make sense of the data in real time and troubleshoot issues as they arise. It also requires a knowledge base that can gain recognition from top industry events, like SREcon–a recent accomplishment by our colleague Ricard Bejarano. 

ThousandEyes is committed to maintaining its engineering success and excellence, and as such, we are thrilled to introduce Andrew Chan as our newest Director of Engineering. In this edition of our Coffee Chat series, I had the opportunity to sit down with Andrew and delve into his journey to the team, his ideas for its future direction, and his philosophy on team culture and leadership. 

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What does your new role entail? 

Andrew: In my new role as Engineering Director, I will lead the team and drive the Cloud and Enterprise Agent portfolio charter, reporting directly to Nelson Rodrigues. And as I improve my understanding of the teams, I will help manage and align our planning and prioritization so we can be more predictable in delivering our product updates.

I will also be helping the teams bring new functionality to Cloud and Enterprise Agents while focusing on maintaining a high level of engineering excellence, which is necessary for any organization serious about meeting and exceeding customer expectations. 

What led you to ThousandEyes? 

Andrew: The technology, the momentum in the market, and ThousandEyes' culture attracted me. ThousandEyes' technology is elevating how companies use network and application insights to be more efficient, make customer experiences more seamless, and improve workers' productivity. Marketwise, the large-scale shift toward aaS (as a service) is a huge business opportunity that will provide flexibility and resilience to our collective systems.

And from a cultural perspective: The ownership and pride that ThousandEyes engineers take in their work was visible from the start—a key point of attraction for me! The size of our engineering team also feels just right for offering individual engineers opportunities for meaningful impact while ensuring that everyone has access to mentors who can help them grow professionally (and personally).

ThousandEyes has experienced fast growth in recent years. What engineering needs are created by this level of success? 

Andrew: When you are growing as fast as we are, you must constantly think about how your product will scale. As a SaaS (Software as a Service) provider, our customers continually look to us for continuous innovation to sustain their businesses.

This year alone, ThousandEyes has onboarded hundreds of new customers. That kind of expansion creates an enormous demand for our engineering resources. More people using the product means more requirements for the product. More requirements mean more features. And more of both means more inputs on ways our product can be used and evolve.

What is an exciting direction you would like to see ThousandEyes Engineering take?

Andrew: Although ThousandEyes was created with engineering at its core, it has become evident that companies of all sizes require visibility into their networks and applications. This insight is necessary nowadays for improving performance and reliability, which is crucial for business success in today's digital world. Yet not all companies have the luxury of a dedicated team of network engineers. Therefore, I would like to see ThousandEyes become more accessible and user-friendly for non-engineers. Our solution addresses a broad problem that has the potential to enhance digital experiences across various use cases. So, by enabling individuals without prior knowledge of networking or infrastructure monitoring systems to log in and instantly view the status of their network and applications, we unlock a vast well of potential for business productivity.

What is your take on team culture? 

Andrew: As a new member of the ThousandEyes engineering team, I am interested in helping build up and support a team culture that is transparent and safe. Teams should feel secure in not having all the answers and coming together to solve the problem at hand. 

While having a foundational understanding is crucial in engineering, I also value characteristics such as empathy, teamwork, and a strong drive for impact, which can often lead to more meaningful results.

One of the most critical components of the team culture I intend to foster is a shared alignment of our overall vision. Establishing clear expectations can do wonders for promoting unity, minimizing confusion, and simplifying the decision-making process.

What has been the biggest lesson you have learned as an engineering leader? 

Andrew: It is essential to have empathy. You must be able to see from your team's perspective and understand their needs. If you have that, it is much easier for them to reach their full potential or do something meaningful as part of your team. 


ThousandEyes has dozens of open engineering roles in specialties ranging from data engineering to full-stack observability to operations. Check out our Engineering Careers page to see where you might fit into our mighty organization.


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