Your users expect nothing less than flawless digital experiences. Over the past decade, enterprises have embraced cloud platforms, software as a service (SaaS), and other Internet-enabled technologies to meet these high expectations. However, this shift has expanded IT’s management scope beyond traditional boundaries, as users, applications, and networks are now distributed across a mix of owned and unowned infrastructure.
IT organizations now face the complex task of delivering seamless digital experiences across every environment. However, the cloud, SaaS, and the Internet introduce significant blind spots. And despite the business-critical nature of these technologies, they’re still vulnerable to the impacts of downtime and service degradation. Outages can lead to substantial operational disruptions and severely impact business outcomes.
User Experience Is in Jeopardy
Consider the impact of a single outage—it can bring down an organization's entire IT operations, tarnish its reputation, drive customers to competitors, and harm financial performance.
And the effects of outages aren’t just cumbersome, they can cause crisis-level consequences on an individual level. Like the time a malfunctioning application stranded drivers on their way to the airport, or outside in the cold. Or, the time home buyers were delayed when purchasing their new properties because of an issue at a major financial institution. Another notable example, on a global scale, is an IT outage that caused Windows machines to go offline for several hours, reportedly costing companies upwards of $1 billion.
While consumers understand that incidents can sometimes happen, they are likely to remember the personal impacts for quite some time. The stakes for businesses are high, and traditional IT monitoring approaches are no longer sufficient. Ensuring business continuity demands an IT environment that is, above all else, resilient.
Digital Resilience: A Necessity for Long-term Success
How quickly a company can withstand and recover from disruptions is often the most critical factor in minimizing the impact of an outage or performance degradation. Generally speaking, the faster an issue can be mitigated or resolved, the better. Enterprises must be able to prevent, detect, and respond to events—whether network performance or security-related—that could disrupt digital experiences and harm business outcomes, such as service availability and brand reputation, to name a few.
In other words, enterprises need to be more digitally resilient. And it’s not just a necessity for business continuity; it's a regulatory requirement for many organizations, as well. The EU’s Digital Operational Resilience Act (DORA) for financial services, which comes into effect soon, is one of the more recent examples. In this white paper, we explain how ThousandEyes can help companies respond to DORA, specifically the management of third-party ICT services providers.
Assurance: A Cornerstone of Digital Resilience
Today’s IT environments are complex, comprising a mix of owned and unowned elements, which presents a significant challenge for IT teams: building a resilient enterprise with networks and applications they don’t fully control. The best-positioned enterprises understand their end-to-end environment and dependencies, enabling them to withstand disruptions and recover quickly. Additionally, they proactively optimize their IT environments to consistently deliver the best user experience.
End-to-end Assurance addresses the complexities of modern digital environments by offering a comprehensive, intelligent, and automated framework. It starts with visibility across owned and unowned domains, leveraging AI to correlate intelligence and surface only the insights that matter, transforming them into actionable recommendations. This fuels closed-loop and automated workflows that integrate IT Service Management (ITSM), networking, security, collaboration, and observability platforms.
Achieving Digital Resilience With ThousandEyes
ThousandEyes delivers critical assurance capabilities supporting enterprises’ digital resilience efforts. With powerful end-to-end visibility, AI-powered insights, and closed-loop operations, ThousandEyes enables teams to detect, diagnose, and resolve issues proactively, ensuring seamless digital experiences.
And this proactivity is key. Take Insight Global, for instance. They use ThousandEyes WAN Insights to forecast optimal circuit paths for critical applications like Webex by Cisco. This approach has reduced service desk tickets related to collaboration applications, allowing the IT team to enhance other essential services.
“By leveraging WAN Insights to route around issues that we're seeing within our network, we're able to make sure that we are running the most efficient and successful network. We've been able to notice a tangible difference in the productivity of our end users. They're able to spend more time working and meeting with our clients instead of troubleshooting issues that may or may not be related to the network.”
Michael Kutka, Network Architect at Insight Global
In an era where digital resilience is paramount, IT leaders must equip themselves with the tools and insights necessary to ensure flawless, uninterrupted experiences. With Assurance, IT teams can optimize and ensure the resilience of every digital experience that drives the services, systems, and revenues that enterprises depend on.
ThousandEyes is leading the way in delivering Assurance and can be your trusted guide in navigating this complex digital landscape.