Learn more about the latest ThousandEyes innovations at Cisco Live! | June 2-6, 2024

Product Updates

New in ThousandEyes: Dashboard Widgets, APIs and More

By Gopi Gopalakrishnan
| | 13 min read


At ThousandEyes we release new code every two weeks, adding new features, enhancing existing ones and squashing any bugs. Using ThousandEyes to its full potential often requires staying on top of these changes. To keep you abreast of areas of product development, we’ll publish a quarterly update of key features and enhancements, in addition to our bi-weekly release notes. For the inaugural update, we’ll look at what’s new in the nine releases from January to April 2017.

Reports come to the Dashboard

While we’ve been making many improvements and additions to Reports over the past year, the Dashboard (where you land upon login) hasn’t had as much love. Now we’re bringing the best of Reports right into the Dashboard, so you can customize using the charts, graphs, tables and maps found in Reports Widgets.

These new Dashboard Widgets will be especially useful to provide more information-dense views than were previously available with the Dashboard Widgets. You can combine multiple tests in a single widget and even use new half-width Widgets to further keep you informed at a glance. Plus you can customize multiple Dashboards and even set the default by user.

Figure 1
Figure 1: New Reports Widgets in the Dashboard.

API Support for Endpoint Agent, Alert Settings

On May 24th we’ll be promoting API v6 to the current API version. In the lead up, we’ve been hard at work adding API endpoints to support more of the functionality in the UI. As you integrate and automate ThousandEyes with your business processes, these new API endpoints will come in handy. The new API endpoints include:

  • Endpoint Agents
  • Endpoint Agent data
  • Alert settings (suppression windows, notifications, rule details, notifications)
  • Report snapshots
  • Path MTU discovery and TCP maximum segment size (MSS) information are now available from the /path-vis endpoint in the API, for test types that collect Network layer measurements.

More Support for IPv6

We have continued to expand our IPv6 Cloud Agent presence globally. As of the end of Q1, we have 28 IPv6 Cloud Agent locations, with 7 new IPv6-enabled locations added:

  • Ashburn, Virginia
  • Berlin, Germany
  • Johannesburg, South Africa
  • New York City, New York
  • Oakland, California
  • San Jose, Costa Rica
  • Sydney, Australia

Cloud Agents weren’t the only part of the IPv6 story. We’ve also added dual-stack (IPv4 and IPv6) support to our Enterprise Agents. Previously, an Enterprise Agent could run only IPv4 or IPv6 tests; now you can select one of three options: IPv4 only, Prefer IPv6 or Force IPv6.

Figure 2
Figure 2: Dual-stack Enterprise Agent options for IPv4 only, Prefer IPv6 and Force IPv6.

Oh, Canada

In the past three months we have added two new IPv4 locations in Canada and one in Hong Kong, bringing the total number of our cloud agent locations to 143:

  • Kitchener/Waterloo, Canada
  • Ottawa, Canada
  • Wan Chai, Hong Kong

We’ll be adding more IPv4 and IPv6 Cloud Agent locations regularly throughout the year. If you require Cloud Agent coverage in specific locations, let us know through the product wish field (at the bottom left when you’re logged into ThousandEyes).

Instant Test Gratification

We have made a number of enhancements to the Instant Test feature, so you can ‘run now’ for any test type except BGP. You can also now share and save Instant Test data. You can even repeat the test for multiple rounds. Instant Tests are a great way to try out a test configuration or get some quick, actionable data.

VPN Support for Endpoint Agents

Since the launch of Endpoint Agent last August, we’ve been working to support a variety of endpoint environments. Improvements include:

  • VPN detection now supports Palo Alto Networks and Cisco AnyConnect VPN clients. We’ve also improved client location detection when using a VPN.
  • Improved support for Endpoint Agent installation on Windows Server 2012, which is often used in VDI environments.
  • Easily filter by network owner (such as an ISP) in both the Endpoint Agent data view and in reports.
Figure 3
Figure 3: New Endpoint Agent filter by network owner.

Chromium Updates for Enterprise Agents

Adoption of Enterprise Agents has been growing rapidly and has outpaced the number of Cloud Agents deployed. We have made a number of updates to our Enterprise Agent feature set:

  • BrowserBot (the component that enables Page Load and Web Transactions) was updated to Chromium 55, bringing page load data more closely in line with the latest browser versions. This upgrade is applied to all agents except RHEL and CentOS.
  • Adobe Flash is now a supported option.
  • You can now unlock a Virtual Appliance to install packages and make changes to the system configuration, such as adding third-party log monitoring.

Enterprise Agent Operating System EOL Policy

We have made some updates to the end of life support policy for our Enterprise agent operating systems. The current minimum supported operating systems can be found here. We've also added an "Agents with Problems" notice to the platform to alert users about Agents running on an end of life operating system. Users will see this in the Agent Settings page, as well as when clicking the Agent icon in the top navigation bar.

Note that pre-2016 Virtual Appliances running Ubuntu Precise 12.04 are end-of-life as of this April. With the ThousandEyes release immediately following 60 days past the end of support, ThousandEyes will automatically disable Agents running the underlying operating system. Please contact ThousandEyes Customer Success if you need advice on managing the replacement of your agents.

Our feature roadmap and product development are driven by feedback from you. Please reach out to us through your account team or the wish page if you have any feedback or feature requests.

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