OUTAGE ANALYSIS
AWS Outage: October 20, 2025

Cloud Agents

The Simplest Way To See Global Connectivity

Instant Global Insight, Zero Overhead.

Cloud Agents World Map

ThousandEyes Cloud Agents are installed around the world—1057 agents, 271 cities, 69 countries—giving enterprises access to performance data from local transit providers and last-mile ISPs to simulate end-user experience.

Internet Service Providers

Cloud Agents are pre-deployed on Tier 1, 2, and 3 Internet Service Provider (ISP) networks, as well as on broadband networks, to provide enterprises with comprehensive insight into the performance and behavior of their critical infrastructure and third-party dependencies.

Rogers, Spectrum, Verizon, Cox, Bell, Sky, Virgin Mobile, BT, AT&T, Telus, CenturyLink

Broadband

Monitor performance to your applications from pre-provisioned vantage points covering Broadband ISPs in major metropolitan regions.

Mobile Edge Compute

Get a closer look at the experience of your users with mobile devices. Leverage pre-deployed Cloud Agents across AWS Wavelength-supported carriers to more accurately measure application and user experience across 5G backhaul networks.

SK Telecom, BT, KDDI, Vodafone, Verizon
Airtel, Zayo, Telstra, TIM, Jio, NTT, Cogent, Lumen

Backbone and Tier 1 ISPs

Understand how your traffic flows across Tier 1 ISP networks and Internet Exchange Points (IXPs) that make up the backbone of the Internet.

Cloud Service Providers

Cloud Agents are connected to regional data centers of the major cloud providers, providing enterprises with visibility into network behavior and performance between availability zones and cloud regions. These pre-provisioned vantage points also provide useful insight for team’s managing hybrid-cloud or multi-cloud architectures.

Google Cloud

Monitor performance to and from Google Cloud regions from pre-provisioned vantage points.

AWS

Monitor performance to and from Amazon Web Services (AWS) regions from pre-provisioned vantage points.

Azure

Monitor performance to and from Microsoft Azure regions from pre-provisioned vantage points.

Alibaba Cloud

Monitor performance to and from Alibaba Cloud regions from pre-provisioned vantage points.

Oracle Cloud

Monitor performance to and from Oracle Cloud Infrastructure (OCI) regions from pre-provisioned vantage points.

SaaS Providers

Cloud Agents are embedded within the infrastructure of some software as a service (SaaS) providers, giving enterprises the advantage of monitoring bi-directional performance for granular performance insight and streamlined troubleshooting.

Webex monitoring

Webex Agents

Extend visibility of your Webex® environment to include insight into the complete end-to-end connectivity, enhancing Webex service assurance for your hybrid workforce.

Dive Deeper

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Enterprise Agents

Enterprise Agents provide visibility from within your data centers, cloud VPCs/VNETs, and branches. In addition to active monitoring, Enterprise Agents also offer SNMP-based monitoring, as well as discovery and topological mapping of internal network devices.

Device Agents

Device Agents are ultra-lightweight software solutions that ISPs can deploy on customer-premises equipment, like home routers, for insight into customers’ Internet performance.

Endpoint Agents

Deployed on Mac, Windows, Android, and Cisco RoomOS devices, Endpoint Agents offer end user experience and device-level monitoring. Periodic HTTP and network monitoring tests produce detailed insight into routing paths. Real-time monitoring for Windows and Mac is enabled via an optional browser-based plugin.

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