ThousandEyes Emerges From Stealth, Launches Performance Management for the Cloud Era

Transforms How Enterprises and Cloud Application Providers Troubleshoot and Resolve Service Degradations

Today at Structure 2013, ThousandEyes emerged from stealth mode and launched a new product that, for the first time, provides detailed visibility into the performance of cloud applications and helps IT teams resolve performance problems quickly. ThousandEyes' customers include members of the Fortune 500, Equinix, Evernote, Priceline, Twitter, Zendesk and Zynga.

ThousandEyes also announced $5.5 million in funding from Sequoia Capital and angel investors. "Performance management products have not kept pace with the innovation in cloud services. Legacy products are ineffective in solving problems enterprises face today, creating migraines for IT," said Mohit Lad, co-founder and CEO of ThousandEyes. "We have built a product from ground up for the cloud era to help companies get the best performance out of their cloud applications."

As they adopt cloud applications such as Salesforce and WebEx, enterprises are becoming more reliant on networks outside of their control, including the service providers' data centers and the public Internet. Existing performance management products are blind to service issues beyond the corporate network perimeter and when cloud applications are slow or unavailable, IT teams have no idea where the problem lies. This is further complicated when troubleshooting involves distributed teams across different organizations, causing outages to last longer than they should, negatively impacting user productivity and business revenue.

ThousandEyes has developed an innovative new technology that correlates different layers involved in the delivery of applications and pinpoints the source of a problem, whether it is inside or outside an organization. ThousandEyes also makes it easier for people in different places — or even at different companies — to work together to fix problems in real time through a built-in collaboration platform that enables issues to be resolved in minutes and eliminates finger-pointing.

"ThousandEyes provides us with application visibility we never had," said John Shaffer, CIO of Greenhill & Co. "We can instantly identify the source of performance problems from our branch offices to cloud applications, saving us hours of troubleshooting."

"ThousandEyes provides us with the unique ability to understand complex network issues that impact the performance of our customers' applications," said Brian Lillie, CIO of Equinix. "With ThousandEyes, our customers can not only react to problems faster but also improve their network architectures to optimize global performance." "ThousandEyes has been a key tool for us in both day-to-day use and large scale traffic engineering efforts," said Alexei Rodriguez, VP of Operations at Evernote. "The insight and data provided allows us to better understand the impact of our changes on end users and leads to better interactions with our transit providers."

ThousandEyes' core functionality:

• X-Layer provides deep visibility into each layer of application delivery and a connecting thread between these layers, making it possible to navigate from layer to layer to find the root cause of problems.
• Deep Path Analysis provides a microscopic view of the end-to-end path between the client and server, including localization of loss per interface, link delays, route changes and measurement of capacity and available bandwidth.
• Interactive Sharing enables enterprises and application providers to share live data with one another, eliminating ad-hoc tests, reducing manual processes and resolving problems faster.

For more on ThousandEyes or for a free trial, go to https://www.thousandeyes.com.