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Cloud Insights
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Connected Devices
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Endpoint Experience
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WAN Insights
Connected Devices
Innovation Overview
Connected Devices Device agents are installed on home and office routers or via mobile apps to accurately measure connection health from your users’ premises or phones to the Internet.
Feature Highlights:
Constant Care: Understand the performance of critical home networks with a platform designed for the ISP customer support teams
Real Speed Test: Make performance measurements more transparent for both users and network owners, using web-based speed tests running from the client and the router
Device Agent: Easily mass-deploy agents and manage tests at scale via a simple firmware upgrade to your users’ existing routers
Customer Benefits:
Remote, in-home Troubleshooting: ISP subscribers can remotely validate if a broadband performance issue is occurring inside or outside the home
Proactive Network Management: Proactively address potential Internet performance problems and closely monitor the end-user experience
Comprehensive Tools: Cisco Real Speed, network measurements (including UDP tests), Dynamic Application Test Suites, (including video streaming)
Here are the quick steps to use Device Agent for troubleshooting:
Open Connected Devices > Management Suites
Allocate Agent deployed in the router
Agent View shows the Agent status and test schedules running
Open “View in ConstantCare” to see the measurement results (Speed, Loss, Latency)
Find the historical data in the Timeline and Disconnection graph
Add extra charts to show metrics from other tests
Run an Instant Test to measure the real speed
Open “View in Analytics” to compare the results with other Agents’ measurement