Branch of One Summit: Spotlight Interview with HP Inc

Even prior to the pandemic, Tarek Sabry, Global Lead, Automation and Monitoring at HP Inc., had begun to proactively monitor and report on his network. When the pandemic set in, his team needed to ensure that sales teams and call center workers could continue providing the same level of service, regardless of their location. This paved the way for a unique implementation of ThousandEyes within HP’s help desk operation, which promises to yield a reduced volume of manual tickets and a faster return to productivity for end users. Using the data provided by ThousandEyes Endpoint Agents, HP’s network operations, engineering and architecture teams are not only able to resolve issues more efficiently, but also they can be more proactive in assessing application performance for planning purposes.

Even prior to the pandemic, Tarek Sabry, Global Lead, Automation and Monitoring at HP Inc., had begun to proactively monitor and report on his network. When the pandemic set in, his team needed to ensure that sales teams and call center workers could continue providing the same level of service, regardless of their location. This paved the way for a unique implementation of ThousandEyes within HP’s help desk operation, which promises to yield a reduced volume of manual tickets and a faster return to productivity for end users. Using the data provided by ThousandEyes Endpoint Agents, HP’s network operations, engineering and architecture teams are not only able to resolve issues more efficiently, but also they can be more proactive in assessing application performance for planning purposes.