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Digital downtime and poor application performance can negatively impact a customer’s experience with a brand. Even momentary interruptions can lead to lost sales, reduced employee productivity, and diminished customer loyalty. Whether in-store or online, creating a frictionless customer experience requires a careful orchestration of complex digital services—all of which need to be connected by a secure and reliable network infrastructure. Yet, a good portion of this infrastructure resides beyond the control of IT—inside a “black box” known as the Internet. In this brief, we highlight three customer-focused initiatives that ThousandEyes helps to address.
Digital downtime and poor application performance can negatively impact a customer’s experience with a brand. Even momentary interruptions can lead to lost sales, reduced employee productivity, and diminished customer loyalty. Whether in-store or online, creating a frictionless customer experience requires a careful orchestration of complex digital services—all of which need to be connected by a secure and reliable network infrastructure. Yet, a good portion of this infrastructure resides beyond the control of IT—inside a “black box” known as the Internet. In this brief, we highlight three customer-focused initiatives that ThousandEyes helps to address.
Digital downtime and poor application performance can negatively impact a customer’s experience with a brand. Even momentary interruptions can lead to lost sales, reduced employee productivity, and diminished customer loyalty. Whether in-store or online, creating a frictionless customer experience requires a careful orchestration of complex digital services—all of which need to be connected by a secure and reliable network infrastructure. Yet, a good portion of this infrastructure resides beyond the control of IT—inside a “black box” known as the Internet. In this brief, we highlight three customer-focused initiatives that ThousandEyes helps to address.
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