Product News
Announcing Cloud Insights for Amazon Web Services
Endpoint Experience

Cisco Phone Endpoint Agents

ThousandEyes released a new Endpoint Agent running on Cisco IP phones for collaboration experience monitoring.

Innovation Overview

The Cisco ThousandEyes Endpoint Agent is now supported on PhoneOS. By integrating PhoneOS device data with the Endpoint Agent capabilities, we can offer a comprehensive view of call quality issues when these devices are involved.

Feature Highlights:

  • Easy Provisioning From the Webex Platform: PhoneOS Agents can be quickly provisioned via Control Hub or Cisco Unified Communications Manager. 

  • Monitor Webex Calls and SIP Calls: Webex dynamic tests can automatically initiate monitoring of incoming or outgoing calls on the hosting PhoneOS. 

  • Test Data in Control Hub: For any Webex calls, the network path data will be imported into Control Hub to support the IT team’s troubleshooting by correlating with the call quality statistics in the same timeline.

Customer Benefits:

  • Best Solution for Monitoring Calls: Cisco IP phones have been widely appreciated for decades for delivering high-quality collaboration experiences. Using Cisco phones as the agent host can save additional compute resources and allow the IT team to spread the vantage points throughout their office and home network. 

  • Supporting All Webex Platforms: Whether Cisco phones are registered to Webex Calling Multi-Tenant (WCMT), Webex Calling Dedicated Instant (WCDI), or Cisco Unified Communications Manager (CUCM), you can deploy ThousandEyes agents there.

  • Monitor the Direct Media Server: Webex dynamic tests detect the call’s termination point by constantly monitoring the session stream, then automatically begin monitoring that server. This offers a comprehensive view of call quality issues for any calls involving Cisco phones.

Here is a quick demo of how to monitor from PhoneOS Agent: 

  1. From Control Hub > Org setting, create ThousandEyes data integration.

  2. From Control Hub > Device, deploy Endpoint Agent to the target phones.

  3. From CUCM > Device, deploy Endpoint Agent to the target phones.

  4. Create a Webex dynamic test and assign PhoneOS Agents.

  5. View test results from Webex dynamic test.

  6. In Control Hub > Troubleshooting, leverage network path data from ThousandEyes for real-time troubleshooting.

Subscribe to Product Innovations

  • All Product Innovations
  • Cloud Insights
  • Connected Devices
  • Endpoint Experience
  • Internet Insights
  • Network and Application Synthetics
  • WAN Insights

Upgrade your browser to view our website properly.

Please download the latest version of Chrome, Firefox or Microsoft Edge.

More detail