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Get Answers From the New ThousandEyes Support Community

By Scott Wrench
| | 9 min read


Introducing the ThousandEyes Support Community, a forum where users can engage in peer learning and receive quicker responses to common questions and shared challenges. This community also provides the opportunity to connect and collaborate with other customers on optimizing network and application performance.

Say you are installing ThousandEyes agents onto your network switches but encounter an error where the sync status is displaying "disabled." What should be your next step? Do you resort to searching on Google or Reddit? And even if you do, can you be sure of finding the most current and correct answers?

If finding the right sources for IT problems matters to you, we have great news! We are excited to announce the launch of the ThousandEyes Support Community. This online forum provides a platform for ThousandEyes users to connect with one another and share their experiences. By taking part in the community, members can gain valuable insights and knowledge from fellow technical professionals and enthusiasts. 

Answers From Your Peers

The new ThousandEyes Support Community connects customers and users who use ThousandEyes to optimize their network and application performance. The aim is to promote peer learning and supply faster responses to common questions and shared challenges. 

The support community is moderated regularly by ThousandEyes’ highly acclaimed Customer Engineering Team. If you’re having an issue with deploying or operationalizing ThousandEyes, we recommend checking the support community first to see if another user has already asked a similar question. There’s a high probability that, as the ThousandEyes Support Community grows, either another customer has offered a solution or someone from the Customer Engineering team has already responded to the issue.

Latest Info From Our Knowledge Base

ThousandEyes takes pride in our commitment to customer satisfaction and support. And as part of our efforts to provide the best service possible, ThousandEyes’ Customer Engineering Team is dedicated to keeping the support community’s knowledge base up to date with the latest information. As such, they’ll regularly upload resources that include video tutorials, updated product documents, and other valuable guides.

Ultimately, we want to make it easier for customers to find the answers they need faster. And we want to ensure that our customers and users have access to the most current info directly from the source or another trusted party.

Free T-Shirt for the First 50 Customer Posts 

To mark the launch of the ThousandEyes Support Community, we invite our customers and users to share their stories on the forum. And as a token of our appreciation for doing so, we’ll send the first 50 participants a stylish ThousandEyes t-shirt for free if they post by September 29, 2023.

To qualify for your free swag, please answer the following questions in your first post:

  • Which features do you use, and how long did the implementation take? 
  • What business problems did you solve using ThousandEyes? Do you have an interesting use case to share? 
  • What do you like most about the ThousandEyes platform? 
  • Do you have any exciting plans with the ThousandEyes platform?  

Your story has the potential to be a source of inspiration and guidance for others. That said, please be mindful not to disclose sensitive or confidential information while sharing your story.



This is a limited time offer and quantities are limited.  Offer begins on or about August 9, 2023 and continues while supplies last or until September 29, 2023, if earlier. Open and offered only to individuals who are eighteen (18) years of age or older at the time of offer, and who are current ThousandEyes customers (eligible “Participants”).

The first 50 Participants to visit the ThousandEyes Support Community at and write a forum post by clicking the “Start a conversation” button (“Recipients”), will receive a free ThousandEyes “Go Ahead, Blame the Network” t-shirt ("Gift").  The post must answer the following questions:

  • Which features do you use, and how long did the implementation take? 
  • What business problems did you solve using ThousandEyes? Do you have an interesting use case to share? 
  • What do you like most about the ThousandEyes platform? 
  • Do you have any exciting plans with the ThousandEyes platform?

Limit one (1) submission and one (1) Gift per Participant. Gift may be subject to its own terms and conditions of use. Allow at least six (6) to eight (8) weeks for delivery.  Gift is subject to availability; and Cisco reserves the right to substitute a gift of equal value. No cash alternative available. This promotional offer may not be combined with any other offer.

This offer is not open to: (1) employees or internally contracted vendors of Cisco Systems, Inc. or its subsidiaries, agents or affiliates; (2) the immediate family members or members of the same household of any such employee or vendor; (3) anyone professionally involved in the development or administration of this offer; (4) employees or internally contracted vendors of governments and government-affiliated companies or organizations; or (5) any employee whose employer's guidelines or regulations do not allow entry in the offer or acceptance of the Gift.  This offer is not open to individuals in the province of Quebec in Canada.  In addition, residents of Cuba, Iran, Syria, North Korea, Myanmar (formerly Burma), Sudan, Russia, and Belarus are not eligible to participate. This Promotion is void in these countries and where otherwise prohibited or restricted by law.

All Participants are responsible for compliance with any applicable federal, state, or local laws, rules and regulations, contractual limitations and/or office policies, if any, regarding participation in trade promotions or acceptance of promotional gifts.  Participants are solely responsible for any applicable taxes connected with the Gift. To the extent allowed by applicable law, Cisco shall not be liable for any delay, loss, damage, distress or inconvenience for or arising from this offer, including any Gifts. Personal data will be processed in accordance with Cisco’s Privacy Policy which can be located at Subject to applicable law, Cisco reserves the right to withdraw, vary, suspend or terminate this promotional offer (including amending these terms and conditions) at any time, without notice. By participating in this offer, completing any survey, or accepting any Gift, Participants agree to these Terms and Conditions.  

This offer is sponsored by Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA  95134 USA.

So, what are you waiting for? Head over to the ThousandEyes Support Community site and begin engaging your community of peers today!

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