The operational landscape has fundamentally shifted. Organizations across many industries are rapidly adopting AI assistants and agents to accelerate decision-making, streamline workflows, and enhance productivity. From custom ChatOps environments to agentic workflows, AI has become the primary interface for modern IT operations.
Now generally available (GA), the ThousandEyes MCP Server recognizes this reality and meets you exactly where you are. Instead of requiring teams to learn new tools or adapt existing workflows, it integrates ThousandEyes network intelligence into the AI platforms you're already using. Whether your team relies on AI assistants or clients for incident triage, automated troubleshooting, or proactive monitoring, the MCP Server ensures that ThousandEyes data becomes a natural extension of your AI-driven operations.
This approach acknowledges a fundamental truth: the most effective AI implementations are those that meet your teams where they are, rather than requiring that another tab be opened, or another app be installed. By making ThousandEyes network intelligence available directly within your AI tooling, we're empowering your teams to leverage artificial intelligence more effectively while building on their existing expertise and processes.
Reducing Context Switching: Streamlined Troubleshooting Experience
One of the most significant productivity drains in modern IT operations is context switching - the constant need to toggle between multiple applications, dashboards, and interfaces during incident response. Traditional troubleshooting workflows often require engineers to navigate complex web interfaces, correlate data across multiple systems, and manually piece together information from various sources.
The ThousandEyes MCP Server reduces this friction. By surfacing critical network intelligence directly within your AI assistant interface, your teams can access ThousandEyes data without leaving their primary workspace.
This means that during high-pressure incidents, your engineers can maintain their focus and flow state. They can ask natural language questions, receive insights enhanced by your reasoning model of choice, and drill down into specific network conditions—within the same conversational interface they're already using for incident management. This design can help support faster mean time to resolution (MTTR), reduced context switching, and more effective use of your team's expertise.
Enterprise-Grade Integration for Production Environments
The ThousandEyes MCP Server delivers the enterprise-ready capabilities that production environments demand. Built on a foundation of security, scalability, and reliability, the MCP Server fully inherits your existing ThousandEyes security model, so that access controls, Account Group boundaries, and data governance policies are enforced in the same way they are in the web interface and API.
The MCP Server delivers powerful troubleshooting capabilities, accessible via simple natural language prompts:
Cloud, Enterprise, and Endpoint Agent Data: The ThousandEyes MCP Server allows you to access data from your cloud, enterprise, and endpoint agents, giving you a comprehensive view of your network right from within your AI tooling. For example, “What tests am I running to Salesforce, and from what locations?”
Figure 1. Viewing tests to Salesforce within an account group.
Run Instant Tests: The ThousandEyes MCP Server can run an instant test from a Cloud or Enterprise Agent to an end application, allowing IT teams to diagnose and triage issues in real time. For example, “Run an HTTP test to https://salesforce.com from our Seattle and San Francisco agents.”
Figure 2. Running an instant test to Salesforce and retrieving the results.
AI-Powered Anomaly Detection and Troubleshooting: The ThousandEyes MCP Server goes beyond wrapping the ThousandEyes API, surfacing AI-powered troubleshooting capabilities that empower Tier 1 analysts to perform sophisticated troubleshooting using natural language queries. For example, “Can you help me troubleshoot the Salesforce issue that occurred this morning?”
Figure 3. Troubleshooting a recent Salesforce outage.
The Future of AI-Augmented Network Operations
The General Availability of the ThousandEyes MCP Server marks the beginning of a new era where network intelligence and artificial intelligence work in harmony to accelerate IT operations. By meeting teams where they already work and reducing the friction of context switching, we're enabling organizations to better realize the potential of their AI investments.
As AI continues to reshape how we approach network operations, the ThousandEyes MCP Server gives your teams the network intelligence to resolve incidents faster and maintain the digital experiences that drive business success.