ThousandEyes Announces Real-Time Internet Outage Detection

San Francisco, CA — July 26, 2016
Offering Enhances Network Intelligence by Identifying Outages Impacting Application and Service Delivery ThousandEyes, the Network Intelligence company that delivers visibility into every network, today announced the general availability of ThousandEyes Internet Outage Detection, providing the first and only way for enterprises to reliably detect outages across Internet Service Providers (ISPs). ThousandEyes Internet Outage Detection delivers better insights into Internet performance by detecting patterns of anomalies in network data generated by global users of the ThousandEyes platform. These capabilities provide actionable information about when and how network and routing outages are impacting application and service delivery.

"As enterprises increasingly adopt cloud technologies and invest in off-premises IT, there is a growing need to monitor these extensions of their network infrastructure," said Jim Duffy, senior networking analyst at 451 Research. "Internet Outage Detection from ThousandEyes provides contextually relevant information about Internet outages so organizations can troubleshoot and resolve problems faster, allowing them to operate confidently and effectively in the cloud."

A SaaS-based solution, ThousandEyes brings a distinctive data set and a powerful and unique perspective on network performance. By applying intelligent algorithms to the collected network data and making it available to users, network operations teams can rapidly detect network and routing related outages relevant to their networks and environments. ThousandEyes Internet Outage Detection improves the diagnosis of service and application delivery problems by enabling teams to understand the severity, breadth and root cause of issues, down to affected points of presence and interfaces in ISPs. Having real-time Internet performance data makes it possible for organizations to rapidly troubleshoot issues, make educated decisions about the appropriate steps to take and ultimately reduce the mean time to resolve degradations in performance.

"All kinds of companies are using ThousandEyes to gain critical visibility into how Internet performance impacts their applications and services. With their needs in mind, we've launched Internet Outage Detection to provide the best real-time intelligence on outages that they otherwise wouldn't have access to," said Ricardo Oliveira, CTO and co-founder at ThousandEyes. "Our SaaS-based solution offers a unique vantage point and enables us to continuously analyze enormous amounts of anonymous network data from our entire user base to provide the best insights into traffic or routing outages. This capability is the latest in a series of product developments focused on bringing our vision of Network Intelligence to customers."

Most outage dashboards or lists focus only on application-level outages, suffer from too much noisy data or do not present enough actionable information. With ThousandEyes Internet Outage Detection, organizations can see the global scope of an outage, including affected locations, as well as all of their impacted services and applications. They can quickly place the outages in context and improve diagnosis and decision making during mitigation.

ThousandEyes Internet Outage Detection is automatically and immediately available to all new and existing users of ThousandEyes.

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About ThousandEyes ThousandEyes empowers enterprises to see, understand and improve digital experiences for their customers and employees. The ThousandEyes cloud platform offers unmatched vantage points throughout the global Internet and cloud providers, delivering immediate visibility into the digital experience for every user, application, website or service, over any network. ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 130+ of the Global 2000, 70+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies. For more information, visit or follow us on Twitter at @ThousandEyes.

Media and Analyst Contact: Ben Stricker
ThousandEyes Global Public Relations