OUTAGE ANALYSIS
AWS Outage: October 20, 2025

The Internet Report

Ep. 48: An Eventful End to October for WhatsApp, Zscaler, Salesforce, and Facebook

By Chris Villemez & Mike Hicks
| November 4, 2022 | 1 min read
Internet Report on Apple Podcasts Internet Report on Spotify Internet Report on SoundCloud

Summary

We unpack four notable outages that impacted WhatsApp, Zscaler, Salesforce, and Facebook, which all appear to have a common theme.


This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. On this episode, we unpack four notable outages that impacted WhatsApp, Zscaler, Salesforce, and Facebook, which all appear to have a common theme. Join our co-hosts Mike Hicks, Principal Solutions Analyst at ThousandEyes, and Chris Villemez, Technical Marketing Engineer at ThousandEyes, as they walk through each incident to understand what happened and discuss how network professionals can attempt to mitigate these types of scenarios in the future.


Catch up on past episodes of The Internet Report here.

 Find us on:

Finally, don’t forget to leave a comment on Twitter, tagging @ThousandEyes and using the hashtag #TheInternetReport.

ThousandEyes-WFH-T-Shirt-Offer-Banner.png

related blogs

Blog Thumbnail: Explaining the AWS Outage & Other Recent Incidents
The Internet Report
Explaining the AWS Outage & Other Recent Incidents
During complex infrastructure outages, an initial issue can often have a ripple effect, creating a web of problems to resolve. Explore how this phenomenon appeared to play out during the October 20 AWS outage and also unpack other recent outage events.
By Mike Hicks | October 27, 2025 | 44 min read
Blog Thumbnail: The Anatomy of a Backend Outage and Incidents at X, Claude & More
The Internet Report
The Anatomy of a Backend Outage and Incidents at X, Claude & More
Brush up on some of the key characteristics of backend outages and explore recent service disruptions at X, Anthropic’s Claude, CommBank, Alaska Airlines, and Gong.
By Mike Hicks | October 10, 2025 | 25 min read
Blog Thumbnail: Insights From Recent Outages: Starlink & Google Maps SDKs
The Internet Report
Insights From Recent Outages: Starlink & Google Maps SDKs
Just as a detective must gather clues and consider all the evidence, ITOps teams investigating an outage must consider all available data points in context to understand where system failures likely occurred. Recent outages that impacted Starlink and Google Maps SDKs powerfully…
By Mike Hicks | September 30, 2025 | 16 min read