Achieving Superior Call Quality and Collaboration at Iberdrola With ThousandEyes

Iberdrola, a multinational electric utility company based in Spain, is renowned for its commitment to renewable energy sources like wind and solar power. As one of the largest energy companies globally, it serves millions of customers across various countries. As part of its operations, Iberdrola’s Audiovisual Communications team supports 40,000 employees and 400,000 external collaborators, all of whom rely on the company's core videoconferencing platforms, such as Webex by Cisco and Microsoft Teams, around the clock. Previously, the IT team was uncertain about where to look for resolution when call quality issues happened. However, by embracing ThousandEyes, Iberdrola's IT team can now quickly identify and resolve performance issues, proactively reducing the need for service calls and significantly improving call quality and collaboration experience for workers.

Iberdrola, a multinational electric utility company based in Spain, is renowned for its commitment to renewable energy sources like wind and solar power. As one of the largest energy companies globally, it serves millions of customers across various countries. As part of its operations, Iberdrola’s Audiovisual Communications team supports 40,000 employees and 400,000 external collaborators, all of whom rely on the company's core videoconferencing platforms, such as Webex by Cisco and Microsoft Teams, around the clock. Previously, the IT team was uncertain about where to look for resolution when call quality issues happened. However, by embracing ThousandEyes, Iberdrola's IT team can now quickly identify and resolve performance issues, proactively reducing the need for service calls and significantly improving call quality and collaboration experience for workers.