ThousandEyes actively monitors the reachability and performance of thousands of services and networks across the global Internet, which we use to analyze outages and other incidents. The following analysis of an undersea cable cut along the west coast of Africa on March 14, 2024, is based on our extensive monitoring, as well as ThousandEyes’ global outage detection service, Internet Insights. See how the outage unfolded in this rolling analysis—more updates will be added as we have them.
[Mar 15, 2024, 10:30 AM PT]
On March 14, 2024, large-scale undersea fiber cuts along the west coast of Africa disrupted connectivity to numerous services, such as Microsoft Outlook and others. ThousandEyes observed connectivity issues, including traffic loss and increased latency, affecting users across Africa, as well as global users whose traffic traversed affected paths.
![Screenshot showing a spike in loss when connecting to Microsoft Outlook](../../../../../dA/f4fdaf29ab/Figure-1-Microsoft-Outlook-Service-Degradation-Fiber-Cut.png)
Explore an interactive view of the outage as seen in the ThousandEyes platform (no login required).
![Screenshot showing increased latency on the AWS network](../../../../../dA/ac3734b7c9/Figure-2-AWS-Network-Latency-Fiber-Cut.png)
![Screenshot showing multiple impacted services](../../../../../dA/16c53d6a65/Figure-3-Internet-Insights-Affected-Services-Fiber-Cut.png)