ThousandEyes actively monitors the reachability and performance of thousands of services and networks across the global Internet, which we use to analyze outages and other incidents. The following analysis is based on our extensive monitoring, as well as ThousandEyes’ global outage detection service, Internet Insights.
[October 9, 2025, 11:30 AM PDT]
On October 9, at approximately 07:40 UTC, ThousandEyes began observing an issue affecting Microsoft Azure Front Door (AFD), the content delivery network (CDN) that front-ends many key services such as Microsoft 365 and Azure cloud management portals. The incident primarily impacted customers outside the United States, with users in EMEA and Asia experiencing more disruption.
ThousandEyes detected significant packet loss within Microsoft's network, preventing successful connections to affected services. During the peak of the outage, requests frequently timed out or returned service-related errors.
The service started to recover around 11:10 UTC, though intermittent issues continued until the issue fully resolved at approximately 13:10 UTC.
Explore the outage within the ThousandEyes platform (no login required).
