ThousandEyes actively monitors the reachability and performance of thousands of services and networks across the global Internet, which we use to analyze outages and other incidents. The following analysis of the Salesforce outage on October 1, 2024, is based on our extensive monitoring, as well as ThousandEyes’ global outage detection service, Internet Insights. See how the outage unfolded in this analysis—more updates will be added as we have them.
Outage Analysis
On October 1st, around 08:20 UTC, ThousandEyes observed an outage impacting Salesforce instances hosted in AWS. Salesforce customers experienced timeouts, slow performance, and inaccessibility of the service, which is indicative of application-related issues. The service has seen some recovery, but the incident is still ongoing for some users. We will provide updates as remediation efforts progress.
