New Innovations Unveiled at Cisco Live 2024

Simplified Visibility Across Your Hybrid and Remote Workforce

In today's remote and hybrid work settings, monitoring and maintaining user experience presents a unique set of challenges. With Cisco Secure Access Experience Insights, powered by ThousandEyes, you gain critical visibility into the complexities brought by third-party infrastructures such as home Wi-Fi, ISPs, and a variety of devices. This enhanced oversight significantly reduces mean time to detect (MTTD) and mean time to respond (MTTR), thereby streamlining problem resolution and bolstering overall user satisfaction.

Increase User Productivity and IT Efficiency With Embedded User Experience Insights

Experience Insights, functioning as the Digital Experience Monitoring (DEM) component of Secure Access's Secure Service Edge (SSE) solution, offers comprehensive monitoring of enterprise-managed endpoints. This includes their underlay and overlay connectivity, as well as the performance of top SaaS applications like collaboration and productivity platforms. The integration yields a unified view, enabling administrators to effectively manage connectivity, security, and digital experiences of their workforce–regardless of user or issue location. 

Powered by ThousandEyes and embedded into Secure Access, Experience Insights facilitates rapid root cause identification and resolution from device to application and every network in between.

Comprehensive Device Performance and Health Monitoring

Comprehensive Device Performance and Health Monitoring

  • In-depth Endpoint Health Analysis: Monitors CPU, memory, and Wi-Fi on endpoints with an overall health status indicator for quick problem identification.
  • Detailed Network Performance Tracking: Assesses performance from endpoint through Secure Access to the final destination, ensuring efficient connectivity.
  • Correlate Performance With SaaS Outages: Evaluates major SaaS platforms like Webex by Cisco and Microsoft 365 for performance issues, linking device health to potential outages.

Integrated, Scalable Experience Management

  • Unified User-to-application Monitoring: Offers a single view from user devices to Secure Access and major SaaS/collaboration apps, enhancing oversight.
  • Cross-team Experience Insight Sharing: Facilitates productivity by enabling shared access to insights within the Secure Access dashboard for various teams.
  • Flexible, Expandable Monitoring Options: Allows seamless transition to full ThousandEyes licenses for extended monitoring capabilities and data sharing.
Integrated, Scalable Experience Management

See How the Integration Works:
Cisco Secure Access Experience Insights

A Holistic Security Solution

ThousandEyes integrates with Cisco Secure Edge, enriching a comprehensive security suite with critical visibility for informed decision-making and optimization.

Comprehensive security suite of Cisco Secure Edge

Learn more about ThousandEyes integrations.

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