Digital Experience Monitoring

A Digital Ecosystem Demands a Modern IT Ops Approach

Digital Experience Monitoring (DEM)

Over the years, evolving customer experience and employee preference for digital services have driven a wave of digital transformation that enables new customer journeys, and IT Ops teams are finding themselves at the center of this change. With the proliferation of "Cloud-First" initiatives and popular SaaS applications, organizations have amassed a long list of third-party vendors upon which they rely to operate their businesses.

Nowadays, delivering an excellent end user experience in the digital domain requires a seamless orchestration between these third parties and your own systems—all of which must transit across the Internet. Yet, the Internet is as unpredictable as it is critical. It's a "best-effort" network of a myriad of providers (public cloud, ISP, DNS, BGP, CDN, DDOS mitigation, SaaS and security gateways), and at its very core, the Internet is vulnerable to outages and exploitation that can affect user's experiences.

To say that your business hinges on digital experience is no understatement. As customer and employee interactions move deeper into the digital realm, perceptions of your digital experience are quickly becoming mission-critical. As a result, organizations are turning to digital experience monitoring tools, which enable you to understand and make more manageable today's complex digital environment through a number of approaches, including: application-layer synthetic monitoring transactions, active network monitoring, end user experience monitoring (EUEM) monitoring and application performance monitoring (APM) techniques including real user monitoring code injection (RUM).

While traditional approaches like Network Performance Monitoring & Diagnostics (NPMD) and IT Infrastructure Monitoring do a good job addressing legacy on-premise performance issues and other challenges, newer digital ecosystems require a fundamentally different monitoring strategy than monolithic legacy IT ones did. DEM solutions bring the vantage point perspective of digital agents (human or machine) that interact with your web sites, applications and services, so IT teams can understand the complex mix of user actions, cloud environments, microservices and Internet factors. This perspective helps you get to the root cause faster in a complex, highly externalized IT world.

ThousandEyes provides visibility into the delivery of any web application across any network, so you can troubleshoot quickly, reduce churn and offer exceptional digital experiences.

Why ThousandEyes Digital Experience Monitoring?

Proactively Monitor From User Locations

Gain real-time, user-relevant visibility and performance data from a rapidly growing fleet of pre-deployed monitoring Cloud Agent locations around the world and also from your own internal branch locations using Enterprise Agents.

Close Your Visibility Gaps

ThousandEyes gives you insight into cloud ecosystems—and their dependencies. Path visualization and BGP visibility pinpoint where problems occur, whether at the endpoint, local network, WAN, ISP, public cloud, data center or in Internet routing.

Object-Level Data and Alerts

Get flexible, real-time monitoring alerts on factors impacting real users by object and domain, so you're notified only when your objects are slow—or only when your provider is responsible.